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workstation procedure example

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Justin McCarthy 2018-05-18 12:33:08 -07:00
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example/procedures/workstation.md
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id: "workstation" id: "workstation"
name: "Collect Workstation Details" name: "Collect Workstation Details"
cron: "0 0 * * * *" cron: "0 0 0 15 4 *"
--- ---
# Coming Soon Resolve this ticket by executing the following steps:
- [ ] Send the communications below
- [ ] For any email replies, attach content to this ticket
- [ ] Validate responses are received from each
```
To: Desktop support
Subject: Annual workstation inventory
Please attach the current workstation inventory to the following ticket: [REPLACE WITH URL TO THIS TICKET]
The workstation inventory shall include the following fields:
* Serial number
* Custodian
* Full disk encryption status
* Malware protection status
```
```
To: Outsourced Call Center IT
Subject: Annual workstation inventory
As part of our ongoing compliance efforts and per our services agreement, we require a current inventory of workstations in use in the service of our account.
Please respond to this message with the current inventory.
The workstation inventory shall include the following fields:
* Serial number
* Custodian
* Full disk encryption status
* Malware protection status
```