Merge branch 'master' of github.com:strongdm/comply

example/procedures/offboarding.md

@@ -2,4 +2,10 @@ id: "offboard"
 name: "Offboard User"
 ---
 
-# Coming Soon
+Resolve this ticket by executing the following steps:
+
+- [ ] Immediately suspend user in SSO
+- [ ] Append HR termination request e-mail to this ticket
+- [ ] Look up manually-provisioned applications for this role or user
+- [ ] Validate access revocation in each
+- [ ] Append confirmation or revocation to this ticket

example/procedures/onboarding.md

@@ -2,4 +2,11 @@ id: "onboard"
 name: "Onboard New User"
 ---
 
-# Coming Soon
+Resolve this ticket by executing the following steps:
+
+- [ ] Append HR add request e-mail to this ticket
+- [ ] Proactively validate role assignment with manager (see HR request e-mail)
+- [ ] Add user to default group for the specified role
+- [ ] Provision any manually-provisioned applications by role
+    - [ ] Append manual provisioning confirmation to this ticket
+- [ ] Proactively confirm with new user that they can access all provisioned systems

example/procedures/patch.md

@@ -1,6 +1,15 @@
 id: "patch"
 name: "Apply OS patches"
-cron: "0 0 1 * * *"
+cron: "0 0 0 15 * *"
 ---
 
-# Coming Soon
+# OS Patch Procedure
+
+Resolve this ticket by executing the following steps:
+
+- [ ] Pull the latest scripts from the Ops repository
+- [ ] Execute `ENV=staging patch-all.sh`
+- [ ] Inspect output
+    - [ ] Errors? Investigate and resolve
+- [ ] Execute `ENV=production patch-all.sh`
+- [ ] Attach log output to this ticket

example/procedures/workstation.md

@@ -1,6 +1,40 @@
 id: "workstation"
 name: "Collect Workstation Details"
-cron: "0 0 * * * *"
+cron: "0 0 0 15 4 *"
 ---
 
-# Coming Soon
+Resolve this ticket by executing the following steps:
+
+- [ ] Send the communications below
+- [ ] For any email replies, attach content to this ticket
+- [ ] Validate responses are received from each
+
+
+```
+To: Desktop support
+Subject: Annual workstation inventory
+
+Please attach the current workstation inventory to the following ticket: [REPLACE WITH URL TO THIS TICKET]
+
+The workstation inventory shall include the following fields:
+    * Serial number
+    * Custodian
+    * Full disk encryption status
+    * Malware protection status
+```
+
+
+```
+To: Outsourced Call Center IT
+Subject: Annual workstation inventory
+
+As part of our ongoing compliance efforts and per our services agreement, we require a current inventory of workstations in use in the service of our account.
+
+Please respond to this message with the current inventory.
+
+The workstation inventory shall include the following fields:
+    * Serial number
+    * Custodian
+    * Full disk encryption status
+    * Malware protection status
+```