From 1b010e0d040e4b68a8fd5b4f4891c326b42e35ce Mon Sep 17 00:00:00 2001
From: Justin McCarthy <justin@strongdm.com>
Date: Fri, 18 May 2018 12:20:53 -0700
Subject: [PATCH 1/2] Procedure examples

---
 example/procedures/offboarding.md |  8 +++++++-
 example/procedures/onboarding.md  |  9 ++++++++-
 example/procedures/patch.md       | 13 +++++++++++--
 3 files changed, 26 insertions(+), 4 deletions(-)

diff --git a/example/procedures/offboarding.md b/example/procedures/offboarding.md
index 9d6eef3..a14cc9b 100644
--- a/example/procedures/offboarding.md
+++ b/example/procedures/offboarding.md
@@ -2,4 +2,10 @@ id: "offboard"
 name: "Offboard User"
 ---
 
-# Coming Soon
\ No newline at end of file
+Resolve this ticket by executing the following steps:
+
+- [ ] Immediately suspend user in SSO
+- [ ] Append HR termination request e-mail to this ticket
+- [ ] Look up manually-provisioned applications for this role or user
+- [ ] Validate access revocation in each
+- [ ] Append confirmation or revocation to this ticket
\ No newline at end of file
diff --git a/example/procedures/onboarding.md b/example/procedures/onboarding.md
index 873822b..433a578 100644
--- a/example/procedures/onboarding.md
+++ b/example/procedures/onboarding.md
@@ -2,4 +2,11 @@ id: "onboard"
 name: "Onboard New User"
 ---
 
-# Coming Soon
\ No newline at end of file
+Resolve this ticket by executing the following steps:
+
+- [ ] Append HR add request e-mail to this ticket
+- [ ] Proactively validate role assignment with manager (see HR request e-mail)
+- [ ] Add user to default group for the specified role
+- [ ] Provision any manually-provisioned applications by role
+    - [ ] Append manual provisioning confirmation to this ticket
+- [ ] Proactively confirm with new user that they can access all provisioned systems
\ No newline at end of file
diff --git a/example/procedures/patch.md b/example/procedures/patch.md
index 9d0609e..588b974 100644
--- a/example/procedures/patch.md
+++ b/example/procedures/patch.md
@@ -1,6 +1,15 @@
 id: "patch"
 name: "Apply OS patches"
-cron: "0 0 1 * * *"
+cron: "0 0 0 15 * *"
 ---
 
-# Coming Soon
\ No newline at end of file
+# OS Patch Procedure
+
+Resolve this ticket by executing the following steps:
+
+- [ ] Pull the latest scripts from the Ops repository
+- [ ] Execute `ENV=staging patch-all.sh`
+- [ ] Inspect output
+    - [ ] Errors? Investigate and resolve
+- [ ] Execute `ENV=production patch-all.sh`
+- [ ] Attach log output to this ticket
\ No newline at end of file

From 9a357f7bd6c6835fb8099d5ffc71cd1710877a66 Mon Sep 17 00:00:00 2001
From: Justin McCarthy <justin@strongdm.com>
Date: Fri, 18 May 2018 12:33:08 -0700
Subject: [PATCH 2/2] workstation procedure example

---
 example/procedures/workstation.md | 38 +++++++++++++++++++++++++++++--
 1 file changed, 36 insertions(+), 2 deletions(-)

diff --git a/example/procedures/workstation.md b/example/procedures/workstation.md
index e69d933..46a481a 100644
--- a/example/procedures/workstation.md
+++ b/example/procedures/workstation.md
@@ -1,6 +1,40 @@
 id: "workstation"
 name: "Collect Workstation Details"
-cron: "0 0 * * * *"
+cron: "0 0 0 15 4 *"
 ---
 
-# Coming Soon
\ No newline at end of file
+Resolve this ticket by executing the following steps:
+
+- [ ] Send the communications below
+- [ ] For any email replies, attach content to this ticket
+- [ ] Validate responses are received from each
+
+
+```
+To: Desktop support
+Subject: Annual workstation inventory
+
+Please attach the current workstation inventory to the following ticket: [REPLACE WITH URL TO THIS TICKET]
+
+The workstation inventory shall include the following fields:
+    * Serial number
+    * Custodian
+    * Full disk encryption status
+    * Malware protection status
+```
+
+
+```
+To: Outsourced Call Center IT
+Subject: Annual workstation inventory
+
+As part of our ongoing compliance efforts and per our services agreement, we require a current inventory of workstations in use in the service of our account.
+
+Please respond to this message with the current inventory.
+
+The workstation inventory shall include the following fields:
+    * Serial number
+    * Custodian
+    * Full disk encryption status
+    * Malware protection status
+```
\ No newline at end of file