2.0.2

add python installation to dockerfile

Dockerfile

@@ -1,5 +1,10 @@
 FROM node:10-alpine
 
+RUN apk add g++ make python
+RUN apk add tzdata
+
+ENV TZ America/Montreal
+
 RUN mkdir -p /home/node/app/node_modules && chown -R node:node /home/node/app
 
 WORKDIR /home/node/app

dist/bot.js

@@ -27,12 +27,14 @@ var _encryptAttachment = _interopRequireDefault(require("./encrypt-attachment"))
 
 global.Olm = require("olm");
 const BOT_SIGNAL_END_CHAT = 'END_CHAT';
+const BOT_SIGNAL_CHAT_OFFLINE = 'CHAT_OFFLINE';
 
 class OcrccBot {
   constructor(botConfig) {
     this.config = botConfig;
     this.client = matrix.createClient(this.config.MATRIX_SERVER_URL);
     this.joinedRooms = [];
+    this.inactivityTimers = {};
   }
 
   createLocalStorage() {
@@ -47,20 +49,20 @@ class OcrccBot {
     return new _nodeLocalstorage.LocalStorage(localStoragePath);
   }
 
-  sendTextMessage(roomId, msgText, showToUser = null) {
+  async sendTextMessage(roomId, msgText, showToUser = null) {
     const content = {
       msgtype: "m.text",
       body: msgText,
       showToUser: showToUser
     };
-    this.sendMessage(roomId, content);
+    await this.sendMessage(roomId, content);
   }
 
   async sendNotice(roomId, message) {
-    _logger.default.log("info", `SENDING *NOTICE*: ${message}`);
-
     try {
       await this.client.sendNotice(roomId, message);
+
+      _logger.default.log("info", `SENT *NOTICE*: ${message}`);
     } catch (err) {
       switch (err["name"]) {
         case "UnknownDeviceError":
@@ -129,10 +131,9 @@ class OcrccBot {
   }
 
   async inviteFacilitators(roomId) {
-    this.localStorage.setItem(`${roomId}-waiting`, 'true');
-    let invitations = [];
-
     try {
+      this.localStorage.setItem(`${roomId}-waiting`, 'true');
+      let invitations = [];
       const roomMembers = await this.client.getJoinedRoomMembers(this.config.FACILITATOR_ROOM_ID);
       const members = Object.keys(roomMembers["joined"]);
       members.forEach(memberId => {
@@ -149,7 +150,7 @@ class OcrccBot {
       } else {
         _logger.default.log('info', "NO FACILITATORS ONLINE");
 
-        this.sendNotice(roomId, "CHAT_OFFLINE");
+        this.sendBotSignal(roomId, BOT_SIGNAL_CHAT_OFFLINE);
       }
     } catch (err) {
       this.handleBotCrash(roomId, err);
@@ -159,9 +160,8 @@ class OcrccBot {
   }
 
   async uninviteFacilitators(roomId) {
-    this.localStorage.removeItem(`${roomId}-waiting`);
-
     try {
+      this.localStorage.removeItem(`${roomId}-waiting`);
       const facilitatorsRoomMembers = await this.client.getJoinedRoomMembers(this.config.FACILITATOR_ROOM_ID);
       const supportRoomMembers = await this.client.getJoinedRoomMembers(roomId);
       const roomMembersIds = Object.keys(supportRoomMembers["joined"]);
@@ -184,14 +184,23 @@ class OcrccBot {
       this.sendTextMessage(roomId, this.config.BOT_ERROR_MESSAGE);
     }
 
-    this.sendTextMessage(this.config.FACILITATOR_ROOM_ID, `The Help Bot ran into an error: ${error}. Please verify that the chat service is working.`);
+    this.sendTextMessage(this.config.FACILITATOR_ROOM_ID, `${this.config.BOT_DISPLAY_NAME} ran into an error: ${error}. Please verify that the chat service is working.`);
   }
 
   handleMessageEvent(event) {
-    const content = event.getContent(); // do nothing if there's no content
+    const content = event.getContent();
+    const sender = event.getSender();
+    const roomId = event.getRoomId(); // do nothing if there's no content
 
     if (!content) {
       return;
+    } // if it's a chat message and the facilitator has joined, reset the inactivity timeout
+
+
+    const facilitatorId = this.localStorage.getItem(`${roomId}-facilitator`);
+
+    if (Boolean(facilitatorId) && sender !== this.config.BOT_USERID) {
+      this.setInactivityTimeout(roomId);
     } // bot commands
 
 
@@ -217,7 +226,7 @@ class OcrccBot {
       const filepath = this.localStorage.getItem(`${roomId}-transcript`);
 
       if (!filepath) {
-        return _logger.default.log("error", `NO TRANSCRIPT FILE FOR ROOM: ${roomId}`);
+        return _logger.default.log("error", `NO TRANSCRIPT FILE FOR ROOM: ${roomId}. This message will not be added: ${content.body}`);
       }
 
       const message = `${sender} [${time}]: ${content.body}\n`;
@@ -236,8 +245,9 @@ class OcrccBot {
     }, {
       keyword: 'delete transcript',
       function: (senderId, roomId) => {
-        this.deleteTranscript(senderId, roomId);
-      }
+        this.deleteTranscript(senderId, roomId, true);
+      } // delete transcript and send confirmation message
+
     }, {
       keyword: 'say',
       function: (senderId, roomId, message) => {
@@ -270,7 +280,7 @@ class OcrccBot {
     }
   }
 
-  async leaveEmptyRooms(senderId) {
+  async leaveEmptyRooms() {
     try {
       const roomData = await this.client.getJoinedRooms();
       const joinedRoomsIds = roomData["joined_rooms"];
@@ -279,16 +289,16 @@ class OcrccBot {
 
         if (room && room.getJoinedMemberCount() === 1) {
           try {
-            _logger.default.log('info', "LEAVING EMPTY ROOM => " + roomId);
-
             await this.client.leave(roomId);
+
+            _logger.default.log('info', `LEAVING EMPTY ROOM => ${roomId}`);
           } catch (err) {
-            _logger.default.log('error', "ERROR LEAVING EMPTY ROOM => " + err);
+            _logger.default.log('error', `ERROR LEAVING ROOM ${roomId} => ${err}`);
           }
         }
       });
     } catch (err) {
-      _logger.default.log("error", `ERROR GETTING JOINED ROOMS: ${err}`);
+      _logger.default.log("error", `ERROR LEAVING EMPTY ROOMS: ${err}`);
     }
   }
 
@@ -297,7 +307,7 @@ class OcrccBot {
       const transcriptFile = this.localStorage.getItem(`${roomId}-transcript`);
 
       if (!transcriptFile) {
-        this.sendTextMessage(roomId, "There is no transcript for this chat.", senderId);
+        this.sendTextMessage(roomId, "Cannot send transcript, there is no transcript for this chat.", senderId);
       }
 
       if (this.client.isRoomEncrypted(roomId)) {
@@ -356,11 +366,11 @@ class OcrccBot {
     }
   }
 
-  deleteTranscript(senderId, roomId) {
+  deleteTranscript(senderId, roomId, sendConfirmation = false) {
     const transcriptFile = this.localStorage.getItem(`${roomId}-transcript`);
 
     if (!transcriptFile) {
-      return this.sendTextMessage(roomId, "There is no transcript for this chat.", senderId);
+      return this.sendTextMessage(roomId, "Cannot delete transcript, there is no transcript for this chat.", senderId);
     }
 
     fs.unlink(transcriptFile, err => {
@@ -372,11 +382,13 @@ class OcrccBot {
         return this.sendTextMessage(roomId, `There was an error deleting the transcript: ${err}`, senderId);
       }
 
-      this.localStorage.removeItem(`${roomId}-transcript`);
+      if (sendConfirmation) {
+        this.sendTextMessage(roomId, `The transcript file has been deleted.`, senderId);
+      }
 
       _logger.default.log('info', "DELETED TRANSCRIPT FILE => " + transcriptFile);
 
-      this.sendTextMessage(roomId, `The transcript file has been deleted.`, senderId);
+      this.localStorage.removeItem(`${roomId}-transcript`);
     });
   }
 
@@ -434,6 +446,7 @@ class OcrccBot {
             const notification = `Incoming support chat at ${chatTime} (room ID: ${roomId})`;
             this.sendTextMessage(this.config.FACILITATOR_ROOM_ID, notification);
             this.inviteFacilitators(room.roomId);
+            this.setTimeoutforFacilitator(room.roomId);
           }
         } catch (err) {
           _logger.default.log("error", "ERROR JOINING ROOM => " + err);
@@ -441,92 +454,106 @@ class OcrccBot {
       }
 
       if (member.membership === "join" && member.userId !== this.config.BOT_USERID && this.localStorage.getItem(`${member.roomId}-waiting`)) {
-        // make sure it's a facilitator joining
-        const roomMembers = await this.client.getJoinedRoomMembers(this.config.FACILITATOR_ROOM_ID);
-        const members = Object.keys(roomMembers["joined"]);
-        const isFacilitator = members.includes(member.userId);
+        try {
+          // make sure it's a facilitator joining
+          const roomMembers = await this.client.getJoinedRoomMembers(this.config.FACILITATOR_ROOM_ID);
+          const members = Object.keys(roomMembers["joined"]);
+          const isFacilitator = members.includes(member.userId);
 
-        if (isFacilitator) {
-          // made facilitator a moderator in the room
-          this.localStorage.setItem(`${member.roomId}-facilitator`, member.userId);
-          const event = {
-            getType: () => {
-              return "m.room.power_levels";
-            },
-            getContent: () => {
-              return {
-                users: {
-                  [this.config.BOT_USERID]: 100,
-                  [member.userId]: 50
-                }
-              };
-            }
-          };
-          this.client.setPowerLevel(member.roomId, member.userId, 50, event); // send notification to Support Chat Notifications room
-
-          const currentDate = new Date();
-          const chatTime = currentDate.toLocaleTimeString();
-          const roomId = member.roomId.split(':')[0];
-          const notification = `${member.name} joined the chat at ${chatTime} (room ID: ${roomId})`;
-          this.sendTextMessage(this.config.FACILITATOR_ROOM_ID, notification); // send notification to chat room
-
-          this.sendTextMessage(member.roomId, `${member.name} has joined the chat.`); // revoke the other invitations
-
-          this.uninviteFacilitators(member.roomId); // set transcript file
-
-          if (this.config.CAPTURE_TRANSCRIPTS) {
-            const currentDate = new Date();
-            const dateOpts = {
-              year: "numeric",
-              month: "short",
-              day: "numeric"
+          if (isFacilitator) {
+            // made facilitator a moderator in the room
+            this.localStorage.setItem(`${member.roomId}-facilitator`, member.userId);
+            const event = {
+              getType: () => {
+                return "m.room.power_levels";
+              },
+              getContent: () => {
+                return {
+                  users: {
+                    [this.config.BOT_USERID]: 100,
+                    [member.userId]: 50
+                  }
+                };
+              }
             };
-            const chatDate = currentDate.toLocaleDateString("en-GB", dateOpts);
-            const chatTime = currentDate.toLocaleTimeString("en-GB", {
-              timeZone: "America/New_York"
-            });
-            const filename = `${chatDate} - ${chatTime} - ${member.roomId}.txt`;
-            const filepath = path.resolve(path.join("transcripts", filename));
-            this.localStorage.setItem(`${member.roomId}-transcript`, filepath);
+            this.client.setPowerLevel(member.roomId, member.userId, 50, event); // send notification to Support Chat Notifications room
+
+            const currentDate = new Date();
+            const chatTime = currentDate.toLocaleTimeString();
+            const roomId = member.roomId.split(':')[0];
+            const notification = `${member.name} joined the chat at ${chatTime} (room ID: ${roomId})`;
+            this.sendTextMessage(this.config.FACILITATOR_ROOM_ID, notification); // send notification to chat room
+
+            this.sendTextMessage(member.roomId, `${member.name} has joined the chat.`); // revoke the other invitations
+
+            this.uninviteFacilitators(member.roomId); // set transcript file
+
+            if (this.config.CAPTURE_TRANSCRIPTS) {
+              const currentDate = new Date();
+              const dateOpts = {
+                year: "numeric",
+                month: "short",
+                day: "numeric"
+              };
+              const chatDate = currentDate.toLocaleDateString("en-GB", dateOpts);
+              const chatTime = currentDate.toLocaleTimeString("en-GB", {
+                timeZone: "America/New_York"
+              });
+              const filename = `${chatDate} - ${chatTime} - ${member.roomId}.txt`;
+              const filepath = path.resolve(path.join("transcripts", filename));
+              this.localStorage.setItem(`${member.roomId}-transcript`, filepath);
+            }
           }
+        } catch (err) {
+          _logger.default.log("error", `ERROR WHEN FACILITATOR JOINED ROOM ==> ${err}`);
         }
       }
 
       if (member.membership === "leave" && member.userId !== this.config.BOT_USERID) {
-        // ensure bot is still in the room
-        const roomData = await this.client.getJoinedRooms();
-        const joinedRooms = roomData["joined_rooms"];
-        const isBotInRoom = joinedRooms.includes(member.roomId);
         const room = this.client.getRoom(member.roomId);
-        if (!room) return; // notify room if the facilitator has left
+        if (!room) return;
+        const roomMembers = await room.getJoinedMembers(); // array
 
-        const facilitatorId = this.localStorage.getItem(`${member.roomId}-facilitator`);
-
-        if (isBotInRoom && member.userId === facilitatorId) {
-          this.sendTextMessage(member.roomId, `${member.name} has left the chat.`);
-        } // leave if there is nobody in the room
+        const facilitatorRoomMembers = await this.client.getJoinedRoomMembers(this.config.FACILITATOR_ROOM_ID); // object
 
+        const isBotInRoom = Boolean(roomMembers.find(member => member.userId === this.config.BOT_USERID)); // leave if there is nobody in the room
 
         try {
-          const memberCount = room.getJoinedMemberCount();
+          const memberCount = roomMembers.length;
 
           if (memberCount === 1 && isBotInRoom) {
             // just the bot left
-            _logger.default.log("info", `LEAVING EMPTY ROOM ==> ${member.roomId}`);
+            _logger.default.log("info", `LEAVING EMPTY ROOM: ${member.roomId}`);
 
             this.deleteTranscript(member.userId, member.roomId);
             this.localStorage.removeItem(`${member.roomId}-facilitator`);
             this.localStorage.removeItem(`${member.roomId}-transcript`);
-            return this.client.leave(member.roomId);
+            this.localStorage.removeItem(`${member.roomId}-waiting`);
+            return await this.client.leave(member.roomId);
           }
         } catch (err) {
-          _logger.default.log("error", `ERROR LEAVING EMPTY ROOM ==> ${err}`);
+          return _logger.default.log("error", `ERROR LEAVING EMPTY ROOM ==> ${err}`);
+        } // notify room if the facilitator has left
+
+
+        try {
+          const facilitatorId = this.localStorage.getItem(`${member.roomId}-facilitator`);
+
+          if (isBotInRoom && member.userId === facilitatorId) {
+            this.sendTextMessage(member.roomId, `${member.name} has left the chat.`); // send notification to Support Chat Notifications room
+
+            const currentDate = new Date();
+            const chatTime = currentDate.toLocaleTimeString();
+            const roomId = member.roomId.split(':')[0];
+            const notification = `${member.name} left the chat at ${chatTime} (room ID: ${roomId})`;
+            await this.sendTextMessage(this.config.FACILITATOR_ROOM_ID, notification);
+          }
+        } catch (err) {
+          _logger.default.log("error", `ERROR NOTIFYING THAT FACLITATOR HAS LEFT THE ROOM ==> ${err}`);
         } // send signal to close the chat if there are no facilitators in the room
 
 
         try {
-          const roomMembers = await room.getJoinedMembers();
-          const facilitatorRoomMembers = await this.client.getJoinedRoomMembers(this.config.FACILITATOR_ROOM_ID);
           const facilitators = facilitatorRoomMembers['joined'];
           let facilitatorInRoom = false;
           roomMembers.forEach(member => {
@@ -536,6 +563,8 @@ class OcrccBot {
           });
 
           if (!facilitatorInRoom) {
+            _logger.default.log("info", `NO FACILITATORS LEFT, SENDING SIGNAL TO END CHAT`);
+
             this.sendBotSignal(member.roomId, BOT_SIGNAL_END_CHAT);
           }
         } catch (err) {
@@ -545,6 +574,35 @@ class OcrccBot {
     });
   }
 
+  setTimeoutforFacilitator(roomId) {
+    setTimeout(async () => {
+      const stillWaiting = this.localStorage.getItem(`${roomId}-waiting`);
+
+      if (stillWaiting) {
+        _logger.default.log("info", `FACILITATOR DID NOT JOIN CHAT WITHIN TIME LIMIT, SENDING SIGNAL TO END CHAT`);
+
+        await this.sendTextMessage(roomId, this.config.CHAT_NOT_AVAILABLE_MESSAGE);
+        this.sendBotSignal(roomId, BOT_SIGNAL_END_CHAT);
+      }
+    }, this.config.MAX_WAIT_TIME);
+  }
+
+  setInactivityTimeout(roomId) {
+    const oldTimeout = this.inactivityTimers[roomId];
+
+    if (oldTimeout) {
+      clearTimeout(oldTimeout);
+    }
+
+    const newTimeout = setTimeout(async () => {
+      _logger.default.log("info", `CHAT IS INACTIVE, SENDING SIGNAL TO END CHAT`);
+
+      await this.sendTextMessage(roomId, `This chat has been closed due to inactivity.`);
+      this.sendBotSignal(roomId, BOT_SIGNAL_END_CHAT);
+    }, this.config.MAX_INACTIVE);
+    this.inactivityTimers[roomId] = newTimeout;
+  }
+
   async setMessageListeners() {
     // encrypted messages
     this.client.on("Event.decrypted", (event, err) => {
@@ -564,30 +622,23 @@ class OcrccBot {
     });
   }
 
-  async leaveOldRooms() {
-    const roomData = await this.client.getJoinedRooms();
-    roomData["joined_rooms"].forEach(async roomId => {
-      try {
-        await this.client.leave(roomId);
-      } catch (err) {
-        _logger.default.log('error', "ERROR LEAVING ROOM => " + err);
-      }
-    });
-  }
-
   async sendBotSignal(roomId, signal, args) {
     let content = {
       signal: signal,
       args: args
     };
-    await this.client.sendStateEvent(roomId, 'm.bot.signal', content);
+
+    try {
+      await this.client.sendStateEvent(roomId, 'm.bot.signal', content);
+    } catch (err) {
+      _logger.default.log('error', "ERROR SENDING BOT SIGNAL => " + err);
+    }
   }
 
   async start() {
-    const localStorage = this.createLocalStorage();
-    this.localStorage = localStorage;
-
     try {
+      const localStorage = this.createLocalStorage();
+      this.localStorage = localStorage;
       const auth = {
         user: this.config.BOT_USERNAME,
         password: this.config.BOT_PASSWORD,
@@ -614,6 +665,7 @@ class OcrccBot {
 
         if (state === 'PREPARED') {
           await this.deleteOldDevices();
+          await this.leaveEmptyRooms();
           await this.trackJoinedRooms();
           await this.setMembershipListeners();
           await this.setMessageListeners();

dist/bot.test.js

@@ -103,6 +103,8 @@ describe('OcrccBot', () => {
     mockAppendFileSync.mockClear();
 
     _matrixJsSdk.mockGetGroupUsers.mockClear();
+
+    _matrixJsSdk.mockSendStateEvent.mockClear();
   });
   test('constructor should inititialize class variables', () => {
     const bot = new _bot.default(botConfig);
@@ -276,4 +278,16 @@ describe('OcrccBot', () => {
       expect(_matrixJsSdk.mockStartClient).toHaveBeenCalled();
     });
   });
+  test('#sendBotSignal should send custom state event', () => {
+    const bot = new _bot.default(botConfig);
+    bot.start();
+    const test_room_id = 'test_room_id';
+    const signal = 'END_CHAT';
+    bot.sendBotSignal(test_room_id, signal);
+    (0, _waitForExpect.default)(() => {
+      expect(_matrixJsSdk.mockSendStateEvent).toHaveBeenCalledWith(test_room_id, 'm.bot.signal', {
+        signal
+      });
+    });
+  });
 });

dist/index.js

@@ -19,7 +19,10 @@ const {
   BOT_PASSWORD,
   BOT_DISPLAY_NAME,
   FACILITATOR_ROOM_ID,
-  CAPTURE_TRANSCRIPTS
+  CAPTURE_TRANSCRIPTS,
+  CHAT_NOT_AVAILABLE_MESSAGE,
+  MAX_WAIT_TIME,
+  MAX_INACTIVE
 } = process.env;
 const botConfig = {
   ENCRYPTION_CONFIG,
@@ -32,7 +35,15 @@ const botConfig = {
   BOT_PASSWORD,
   BOT_DISPLAY_NAME,
   FACILITATOR_ROOM_ID,
-  CAPTURE_TRANSCRIPTS
+  CAPTURE_TRANSCRIPTS,
+  CHAT_NOT_AVAILABLE_MESSAGE,
+  MAX_WAIT_TIME,
+  MAX_INACTIVE
 };
 const bot = new _bot.default(botConfig);
-bot.start();
+
+try {
+  bot.start();
+} catch (err) {
+  console.log("AAAAAAAAAAAAA", err);
+}

package.json

@@ -1,6 +1,6 @@
 {
   "name": "private-safesupport-bot",
-  "version": "1.2.0",
+  "version": "2.0.2",
   "description": "Chatbot to manage interactions on Safe Support Chat",
   "main": "dist/index.js",
   "scripts": {

src/bot.js

@@ -12,6 +12,7 @@ import logger from "./logger";
 import encrypt from "./encrypt-attachment";
 
 const BOT_SIGNAL_END_CHAT = 'END_CHAT'
+const BOT_SIGNAL_CHAT_OFFLINE = 'CHAT_OFFLINE'
 
 
 class OcrccBot {
@@ -32,21 +33,20 @@ class OcrccBot {
     return new LocalStorage(localStoragePath);
   }
 
-  sendTextMessage(roomId, msgText, showToUser = null) {
+  async sendTextMessage(roomId, msgText, showToUser = null) {
     const content = {
       msgtype: "m.text",
       body: msgText,
       showToUser: showToUser
     };
 
-    this.sendMessage(roomId, content);
+    await this.sendMessage(roomId, content);
   }
 
-
   async sendNotice(roomId, message) {
-    logger.log("info", `SENDING *NOTICE*: ${message}`)
     try {
       await this.client.sendNotice(roomId, message)
+      logger.log("info", `SENT *NOTICE*: ${message}`)
     } catch(err) {
       switch (err["name"]) {
         case "UnknownDeviceError":
@@ -109,10 +109,9 @@ class OcrccBot {
   }
 
   async inviteFacilitators(roomId) {
-    this.localStorage.setItem(`${roomId}-waiting`, 'true')
-    let invitations = []
-
     try {
+      this.localStorage.setItem(`${roomId}-waiting`, 'true')
+      let invitations = []
       const roomMembers = await this.client.getJoinedRoomMembers(this.config.FACILITATOR_ROOM_ID)
       const members = Object.keys(roomMembers["joined"]);
 
@@ -132,7 +131,7 @@ class OcrccBot {
         this.localStorage.setItem(`${roomId}-invitations`, invitations)
       } else {
         logger.log('info', "NO FACILITATORS ONLINE")
-        this.sendNotice(roomId, "CHAT_OFFLINE")
+        this.sendBotSignal(roomId, BOT_SIGNAL_CHAT_OFFLINE)
       }
 
     } catch(err) {
@@ -143,9 +142,8 @@ class OcrccBot {
 
 
   async uninviteFacilitators(roomId) {
-    this.localStorage.removeItem(`${roomId}-waiting`)
-
     try {
+      this.localStorage.removeItem(`${roomId}-waiting`)
       const facilitatorsRoomMembers = await this.client.getJoinedRoomMembers(this.config.FACILITATOR_ROOM_ID)
       const supportRoomMembers = await this.client.getJoinedRoomMembers(roomId)
 
@@ -173,7 +171,7 @@ class OcrccBot {
 
     this.sendTextMessage(
       this.config.FACILITATOR_ROOM_ID,
-      `The Help Bot ran into an error: ${error}. Please verify that the chat service is working.`
+      `${this.config.BOT_DISPLAY_NAME} ran into an error: ${error}. Please verify that the chat service is working.`
     );
   }
 
@@ -216,7 +214,7 @@ class OcrccBot {
       const filepath = this.localStorage.getItem(`${roomId}-transcript`)
 
       if (!filepath) {
-        return logger.log("error", `NO TRANSCRIPT FILE FOR ROOM: ${roomId}`);
+        return logger.log("error", `NO TRANSCRIPT FILE FOR ROOM: ${roomId}. This message will not be added: ${content.body}`);
       }
 
       const message = `${sender} [${time}]: ${content.body}\n`;
@@ -235,7 +233,7 @@ class OcrccBot {
       },
       {
         keyword: 'delete transcript',
-        function: (senderId, roomId) => { this.deleteTranscript(senderId, roomId) }
+        function: (senderId, roomId) => { this.deleteTranscript(senderId, roomId, true) } // delete transcript and send confirmation message
       },
       {
         keyword: 'say',
@@ -280,7 +278,7 @@ class OcrccBot {
     }
   }
 
-  async leaveEmptyRooms(senderId) {
+  async leaveEmptyRooms() {
     try {
       const roomData = await this.client.getJoinedRooms()
       const joinedRoomsIds = roomData["joined_rooms"]
@@ -288,15 +286,15 @@ class OcrccBot {
         const room = this.client.getRoom(roomId)
         if (room && room.getJoinedMemberCount() === 1) {
           try {
-            logger.log('info', "LEAVING EMPTY ROOM => " + roomId)
             await this.client.leave(roomId)
+            logger.log('info', `LEAVING EMPTY ROOM => ${roomId}`)
           } catch(err) {
-            logger.log('error', "ERROR LEAVING EMPTY ROOM => " + err)
+            logger.log('error', `ERROR LEAVING ROOM ${roomId} => ${err}`)
           }
         }
       })
     } catch(err) {
-      logger.log("error", `ERROR GETTING JOINED ROOMS: ${err}`);
+      logger.log("error", `ERROR LEAVING EMPTY ROOMS: ${err}`);
     }
   }
 
@@ -307,7 +305,7 @@ class OcrccBot {
       if (!transcriptFile) {
         this.sendTextMessage(
           roomId,
-          "There is no transcript for this chat.",
+          "Cannot send transcript, there is no transcript for this chat.",
           senderId
         );
       }
@@ -370,13 +368,13 @@ class OcrccBot {
     }
   }
 
-  deleteTranscript(senderId, roomId) {
+  deleteTranscript(senderId, roomId, sendConfirmation=false) {
     const transcriptFile = this.localStorage.getItem(`${roomId}-transcript`)
 
     if (!transcriptFile) {
       return this.sendTextMessage(
         roomId,
-        "There is no transcript for this chat.",
+        "Cannot delete transcript, there is no transcript for this chat.",
         senderId
       );
     }
@@ -392,13 +390,17 @@ class OcrccBot {
           senderId
         );
       }
-      this.localStorage.removeItem(`${roomId}-transcript`)
+
+      if (sendConfirmation) {
+        this.sendTextMessage(
+          roomId,
+          `The transcript file has been deleted.`,
+          senderId
+        );
+      }
+
       logger.log('info', "DELETED TRANSCRIPT FILE => " + transcriptFile)
-      this.sendTextMessage(
-        roomId,
-        `The transcript file has been deleted.`,
-        senderId
-      );
+      this.localStorage.removeItem(`${roomId}-transcript`)
     });
   }
 
@@ -535,7 +537,22 @@ class OcrccBot {
 
         const roomMembers = await room.getJoinedMembers() // array
         const facilitatorRoomMembers = await this.client.getJoinedRoomMembers(this.config.FACILITATOR_ROOM_ID) // object
-        const isBotInRoom = roomMembers.find(member => member.userId === this.config.BOT_USERID)
+        const isBotInRoom = Boolean(roomMembers.find(member => member.userId === this.config.BOT_USERID))
+
+        // leave if there is nobody in the room
+        try {
+          const memberCount = roomMembers.length
+          if (memberCount === 1 && isBotInRoom) { // just the bot left
+            logger.log("info", `LEAVING EMPTY ROOM: ${member.roomId}`);
+            this.deleteTranscript(member.userId, member.roomId);
+            this.localStorage.removeItem(`${member.roomId}-facilitator`)
+            this.localStorage.removeItem(`${member.roomId}-transcript`)
+            this.localStorage.removeItem(`${member.roomId}-waiting`)
+            return await this.client.leave(member.roomId)
+          }
+        } catch(err) {
+          return logger.log("error", `ERROR LEAVING EMPTY ROOM ==> ${err}`);
+        }
 
         // notify room if the facilitator has left
         try {
@@ -545,25 +562,17 @@ class OcrccBot {
               member.roomId,
               `${member.name} has left the chat.`
             );
+            // send notification to Support Chat Notifications room
+            const currentDate = new Date()
+            const chatTime = currentDate.toLocaleTimeString()
+            const roomId = member.roomId.split(':')[0]
+            const notification = `${member.name} left the chat at ${chatTime} (room ID: ${roomId})`
+            await this.sendTextMessage(this.config.FACILITATOR_ROOM_ID, notification);
           }
         } catch(err) {
           logger.log("error", `ERROR NOTIFYING THAT FACLITATOR HAS LEFT THE ROOM ==> ${err}`);
         }
 
-        // leave if there is nobody in the room
-        try {
-          const memberCount = roomMembers.length
-          if (memberCount === 1 && isBotInRoom) { // just the bot left
-            logger.log("info", `LEAVING EMPTY ROOM ==> ${member.roomId}`);
-            this.deleteTranscript(member.userId, member.roomId);
-            this.localStorage.removeItem(`${member.roomId}-facilitator`)
-            this.localStorage.removeItem(`${member.roomId}-transcript`)
-            return this.client.leave(member.roomId)
-          }
-        } catch(err) {
-          logger.log("error", `ERROR LEAVING EMPTY ROOM ==> ${err}`);
-        }
-
         // send signal to close the chat if there are no facilitators in the room
         try {
           const facilitators = facilitatorRoomMembers['joined']
@@ -576,6 +585,7 @@ class OcrccBot {
           })
 
           if (!facilitatorInRoom) {
+            logger.log("info", `NO FACILITATORS LEFT, SENDING SIGNAL TO END CHAT`);
             this.sendBotSignal(member.roomId, BOT_SIGNAL_END_CHAT)
           }
 
@@ -587,9 +597,14 @@ class OcrccBot {
   }
 
   setTimeoutforFacilitator(roomId) {
-    setTimeout(() => {
+    setTimeout(async() => {
       const stillWaiting = this.localStorage.getItem(`${roomId}-waiting`)
       if (stillWaiting) {
+        logger.log("info", `FACILITATOR DID NOT JOIN CHAT WITHIN TIME LIMIT, SENDING SIGNAL TO END CHAT`);
+        await this.sendTextMessage(
+          roomId,
+          this.config.CHAT_NOT_AVAILABLE_MESSAGE
+        );
         this.sendBotSignal(roomId, BOT_SIGNAL_END_CHAT)
       }
     }, this.config.MAX_WAIT_TIME)
@@ -602,8 +617,9 @@ class OcrccBot {
       clearTimeout(oldTimeout);
     }
 
-    const newTimeout = setTimeout(() => {
-      this.sendTextMessage(
+    const newTimeout = setTimeout(async() => {
+      logger.log("info", `CHAT IS INACTIVE, SENDING SIGNAL TO END CHAT`);
+      await this.sendTextMessage(
         roomId,
         `This chat has been closed due to inactivity.`
       );
@@ -631,18 +647,6 @@ class OcrccBot {
     });
   }
 
-  async leaveOldRooms() {
-    const roomData = await this.client.getJoinedRooms()
-
-    roomData["joined_rooms"].forEach(async roomId => {
-      try {
-        await this.client.leave(roomId)
-      } catch(err) {
-       logger.log('error', "ERROR LEAVING ROOM => " + err)
-      }
-    })
-  }
-
   async sendBotSignal (roomId, signal, args) {
     let content = {
       signal: signal,
@@ -656,10 +660,10 @@ class OcrccBot {
   }
 
   async start() {
-    const localStorage = this.createLocalStorage();
-    this.localStorage = localStorage
-
     try {
+      const localStorage = this.createLocalStorage();
+      this.localStorage = localStorage
+
       const auth = {
         user: this.config.BOT_USERNAME,
         password: this.config.BOT_PASSWORD,
@@ -684,6 +688,7 @@ class OcrccBot {
         logger.log("info", `SYNC STATUS: ${state}`)
         if (state === 'PREPARED') {
           await this.deleteOldDevices()
+          await this.leaveEmptyRooms()
           await this.trackJoinedRooms()
           await this.setMembershipListeners();
           await this.setMessageListeners();

src/index.js

@@ -39,4 +39,8 @@ const botConfig = {
 import OcrccBot from './bot'
 
 const bot = new OcrccBot(botConfig);
-bot.start();
+try {
+  bot.start();
+} catch(err) {
+  console.log("AAAAAAAAAAAAA", err)
+}