fix duplicate notifications on support chat request; fix transcript attachment filename
This commit is contained in:
parent
5ac3b9d367
commit
391bd22121
@ -3,6 +3,5 @@ BOT_DISPLAY_NAME=
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BOT_USERNAME=
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BOT_PASSWORD=
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BOT_USERID=
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FACILITATOR_GROUP_ID=
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FACILITATOR_ROOM_ID=
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CAPTURE_TRANSCRIPTS
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213
dist/bot.js
vendored
213
dist/bot.js
vendored
@ -28,7 +28,6 @@ global.Olm = require("olm");
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class OcrccBot {
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constructor(botConfig) {
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this.config = botConfig;
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this.awaitingFacilitator = {};
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this.client = matrix.createClient(this.config.MATRIX_SERVER_URL);
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this.joinedRooms = [];
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}
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@ -54,11 +53,38 @@ class OcrccBot {
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this.sendMessage(roomId, content);
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}
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async sendMessage(roomId, content) {
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_logger.default.log("info", `SENDING MESSAGE: ${content.body}`);
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async sendNotice(roomId, message) {
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_logger.default.log("info", `SENDING *NOTICE*: ${message}`);
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try {
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await this.client.sendNotice(roomId, message);
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} catch (err) {
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switch (err["name"]) {
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case "UnknownDeviceError":
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Object.keys(err.devices).forEach(userId => {
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Object.keys(err.devices[userId]).map(async deviceId => {
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try {
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await this.client.setDeviceVerified(userId, deviceId, true);
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} catch (err) {
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_logger.default.log("error", `ERROR VERIFYING DEVICE: ${err}`);
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}
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});
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});
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await this.sendNotice(roomId, message);
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default:
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_logger.default.log("error", `ERROR SENDING *NOTICE*: ${err}`);
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break;
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}
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}
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}
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async sendMessage(roomId, content) {
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try {
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await this.client.sendMessage(roomId, content);
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_logger.default.log("info", `SENT MESSAGE: ${content.body}`);
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} catch (err) {
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switch (err["name"]) {
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case "UnknownDeviceError":
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@ -101,25 +127,26 @@ class OcrccBot {
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async inviteFacilitators(roomId) {
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this.localStorage.setItem(`${roomId}-waiting`, 'true');
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let chatOffline = true;
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let invitations = [];
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try {
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const data = await this.client.getGroupUsers(this.config.FACILITATOR_GROUP_ID);
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const members = data.chunk;
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members.forEach(member => {
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const memberId = member.user_id;
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const roomMembers = await this.client.getJoinedRoomMembers(this.config.FACILITATOR_ROOM_ID);
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const members = Object.keys(roomMembers["joined"]);
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members.forEach(memberId => {
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const user = this.client.getUser(memberId);
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if (user && user.presence === "online" && memberId !== this.config.BOT_USERID) {
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chatOffline = false;
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if (user && user.presence !== "offline" && memberId !== this.config.BOT_USERID) {
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invitations.push(memberId);
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this.inviteUserToRoom(roomId, memberId);
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}
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});
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if (chatOffline) {
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if (invitations.length > 0) {
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this.localStorage.setItem(`${roomId}-invitations`, invitations);
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} else {
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_logger.default.log('info', "NO FACILITATORS ONLINE");
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this.sendTextMessage(roomId, this.config.CHAT_OFFLINE_MESSAGE);
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this.sendNotice(roomId, "CHAT_OFFLINE");
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}
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} catch (err) {
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this.handleBotCrash(roomId, err);
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@ -132,12 +159,13 @@ class OcrccBot {
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this.localStorage.removeItem(`${roomId}-waiting`);
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try {
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const groupUsers = await this.client.getGroupUsers(this.config.FACILITATOR_GROUP_ID);
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const roomMembers = await this.client.getJoinedRoomMembers(roomId);
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const membersIds = Object.keys(roomMembers["joined"]);
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const facilitatorsIds = groupUsers.chunk.map(f => f.user_id);
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const facilitatorsRoomMembers = await this.client.getJoinedRoomMembers(this.config.FACILITATOR_ROOM_ID);
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const supportRoomMembers = await this.client.getJoinedRoomMembers(roomId);
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const roomMembersIds = Object.keys(supportRoomMembers["joined"]);
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const facilitatorsIds = Object.keys(facilitatorsRoomMembers["joined"]);
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if (!roomMembersIds || !facilitatorsIds) return;
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facilitatorsIds.forEach(f => {
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if (!membersIds.includes(f)) {
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if (!roomMembersIds.includes(f)) {
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this.kickUserFromRoom(roomId, f);
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}
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});
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@ -212,6 +240,10 @@ class OcrccBot {
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this.sendTranscript(senderId, roomId);
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break;
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case "delete transcript":
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this.deleteTranscript(senderId, roomId);
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break;
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case "hi":
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const responses = ["Hi!", "Hello", "Hey :)", "Hi there", "Bleep bloop"];
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const message = responses[Math.floor(Math.random() * responses.length)];
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@ -258,16 +290,25 @@ class OcrccBot {
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}
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const filename = path.basename(transcriptFile) || "Transcript";
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const stream = fs.createReadStream(transcriptFile);
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const contentUrl = await this.client.uploadContent({
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stream: stream,
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const file = fs.readFileSync(transcriptFile);
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const stats = fs.statSync(transcriptFile);
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const url = await this.client.uploadContent(file, {
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rawResponse: false,
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name: filename
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});
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_logger.default.log('info', url);
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const content = {
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msgtype: "m.file",
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body: filename,
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url: JSON.parse(contentUrl).content_uri,
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showToUser: senderId
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info: {
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size: stats.size,
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mimetype: 'text/plain'
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},
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url: url.content_uri,
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showToUser: senderId,
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mimetype: 'text/plain'
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};
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this.sendMessage(roomId, content);
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} catch (err) {
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@ -277,6 +318,30 @@ class OcrccBot {
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}
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}
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deleteTranscript(senderId, roomId) {
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const transcriptFile = this.localStorage.getItem(`${roomId}-transcript`);
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if (!transcriptFile) {
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return this.sendTextMessage(roomId, "There is no transcript for this chat.", senderId);
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}
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fs.unlink(transcriptFile, err => {
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if (err) {
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_logger.default.log('error', "UNABLE TO DELETE TRANSCRIPT FILE => " + transcriptFile);
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_logger.default.log('error', err);
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return this.sendTextMessage(roomId, `There was an error deleting the transcript: ${err}`, senderId);
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}
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this.localStorage.removeItem(`${roomId}-transcript`);
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_logger.default.log('info', "DELETED TRANSCRIPT FILE => " + transcriptFile);
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this.sendTextMessage(roomId, `The transcript file has been deleted.`, senderId);
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});
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}
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async deleteOldDevices() {
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const currentDeviceId = this.client.getDeviceId();
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const deviceData = await this.client.getDevices();
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@ -316,53 +381,76 @@ class OcrccBot {
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this.client.on("RoomMember.membership", async (event, member) => {
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if (member.membership === "invite" && member.userId === this.config.BOT_USERID && !this.joinedRooms.includes(member.roomId)) {
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try {
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const room = await this.client.joinRoom(member.roomId);
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const roomData = await this.client.getJoinedRooms();
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const joinedRooms = roomData["joined_rooms"];
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_logger.default.log("info", "AUTO JOINED ROOM => " + room.roomId);
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if (!joinedRooms.includes(member.roomId)) {
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const room = await this.client.joinRoom(member.roomId);
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this.sendTextMessage(this.config.FACILITATOR_ROOM_ID, `A support seeker requested a chat (Room ID: ${room.roomId})`);
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this.inviteFacilitators(room.roomId);
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_logger.default.log("info", "AUTO JOINED ROOM => " + room.roomId);
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const currentDate = new Date();
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const chatDate = currentDate.toLocaleDateString();
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const chatTime = currentDate.toLocaleTimeString();
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const roomId = room.roomId.split(':')[0];
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const notification = `Incoming support chat at ${chatTime} (room ID: ${roomId})`;
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this.sendTextMessage(this.config.FACILITATOR_ROOM_ID, notification);
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this.inviteFacilitators(room.roomId);
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}
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} catch (err) {
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_logger.default.log("error", "ERROR JOINING ROOM => " + err);
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}
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} // When a facilitator joins a support session, make them a moderator
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// revoke the other invitations
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}
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if (member.membership === "join" && member.userId !== this.config.BOT_USERID && this.localStorage.getItem(`${member.roomId}-waiting`)) {
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this.localStorage.setItem(`${member.roomId}-facilitator`, member.userId);
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const event = {
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getType: () => {
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return "m.room.power_levels";
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},
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getContent: () => {
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return {
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users: {
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[this.config.BOT_USERID]: 100,
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[member.userId]: 50
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}
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};
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}
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};
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this.client.setPowerLevel(member.roomId, member.userId, 50, event);
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this.sendTextMessage(member.roomId, `${member.name} has joined the chat.`);
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this.sendTextMessage(this.config.FACILITATOR_ROOM_ID, `${member.name} joined the chat (Room ID: ${member.roomId})`);
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this.uninviteFacilitators(member.roomId);
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// make sure it's a facilitator joining
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const roomMembers = await this.client.getJoinedRoomMembers(this.config.FACILITATOR_ROOM_ID);
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const members = Object.keys(roomMembers["joined"]);
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const isFacilitator = members.includes(member.userId);
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if (this.config.CAPTURE_TRANSCRIPTS) {
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const currentDate = new Date();
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const dateOpts = {
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year: "numeric",
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month: "short",
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day: "numeric"
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if (isFacilitator) {
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// made facilitator a moderator in the room
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this.localStorage.setItem(`${member.roomId}-facilitator`, member.userId);
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const event = {
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getType: () => {
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return "m.room.power_levels";
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},
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getContent: () => {
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return {
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users: {
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[this.config.BOT_USERID]: 100,
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[member.userId]: 50
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}
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};
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}
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};
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const chatDate = currentDate.toLocaleDateString("en-GB", dateOpts);
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const chatTime = currentDate.toLocaleTimeString("en-GB", {
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timeZone: "America/New_York"
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});
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const filename = `${chatDate} - ${chatTime} - ${member.roomId}.txt`;
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const filepath = path.resolve(path.join("transcripts", filename));
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this.localStorage.setItem(`${member.roomId}-transcript`, filepath);
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this.client.setPowerLevel(member.roomId, member.userId, 50, event); // send notification to Support Chat Notifications room
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const currentDate = new Date();
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const chatTime = currentDate.toLocaleTimeString();
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const roomId = member.roomId.split(':')[0];
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const notification = `${member.name} joined the chat at ${chatTime} (room ID: ${roomId})`;
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this.sendTextMessage(this.config.FACILITATOR_ROOM_ID, notification); // send notification to chat room
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this.sendTextMessage(member.roomId, `${member.name} has joined the chat.`); // revoke the other invitations
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this.uninviteFacilitators(member.roomId); // set transcript file
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if (this.config.CAPTURE_TRANSCRIPTS) {
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const currentDate = new Date();
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const dateOpts = {
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year: "numeric",
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month: "short",
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day: "numeric"
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};
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const chatDate = currentDate.toLocaleDateString("en-GB", dateOpts);
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const chatTime = currentDate.toLocaleTimeString("en-GB", {
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timeZone: "America/New_York"
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});
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const filename = `${chatDate} - ${chatTime} - ${member.roomId}.txt`;
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const filepath = path.resolve(path.join("transcripts", filename));
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this.localStorage.setItem(`${member.roomId}-transcript`, filepath);
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}
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}
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}
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@ -379,12 +467,13 @@ class OcrccBot {
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const memberCount = room.getJoinedMemberCount();
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if (memberCount === 1) {
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// just the bot
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// just the bot left
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_logger.default.log("info", `LEAVING EMPTY ROOM ==> ${member.roomId}`);
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this.client.leave(member.roomId);
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this.deleteTranscript(member.userId, member.roomId);
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this.localStorage.removeItem(`${member.roomId}-facilitator`);
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this.localStorage.removeItem(`${member.roomId}-transcript`);
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this.client.leave(member.roomId);
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}
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}
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});
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58
dist/bot.test.js
vendored
58
dist/bot.test.js
vendored
@ -18,6 +18,36 @@ var _bot = _interopRequireDefault(require("./bot"));
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require('dotenv').config();
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const ENCRYPTION_CONFIG = {
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algorithm: "m.megolm.v1.aes-sha2"
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};
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const KICK_REASON = "A facilitator has already joined this chat.";
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const BOT_ERROR_MESSAGE = "Something went wrong on our end, please restart the chat and try again.";
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const MAX_RETRIES = 3;
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const {
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MATRIX_SERVER_URL,
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BOT_USERNAME,
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BOT_USERID,
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BOT_PASSWORD,
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BOT_DISPLAY_NAME,
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FACILITATOR_ROOM_ID,
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CHAT_OFFLINE_MESSAGE,
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CAPTURE_TRANSCRIPTS
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} = process.env;
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const botConfig = {
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ENCRYPTION_CONFIG,
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KICK_REASON,
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BOT_ERROR_MESSAGE,
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MAX_RETRIES,
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MATRIX_SERVER_URL,
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BOT_USERNAME,
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BOT_USERID,
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BOT_PASSWORD,
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BOT_DISPLAY_NAME,
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FACILITATOR_ROOM_ID,
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CHAT_OFFLINE_MESSAGE,
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CAPTURE_TRANSCRIPTS
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};
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const mockAppendFileSync = jest.fn();
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fs.appendFileSync = mockAppendFileSync;
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describe('OcrccBot', () => {
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@ -75,19 +105,17 @@ describe('OcrccBot', () => {
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_matrixJsSdk.mockGetGroupUsers.mockClear();
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});
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test('constructor should inititialize class variables', () => {
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const bot = new _bot.default();
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const bot = new _bot.default(botConfig);
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expect(bot.joinedRooms).toEqual([]);
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expect(bot.awaitingFacilitator).toEqual({});
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expect(bot.activeChatrooms).toEqual({});
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});
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test('#createLocalStorage should have correct storage location', () => {
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const bot = new _bot.default();
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const bot = new _bot.default(botConfig);
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const localStorage = bot.createLocalStorage();
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const localStoragePath = path.resolve(path.join(os.homedir(), ".local-storage", `matrix-chatbot-${process.env.BOT_USERNAME}`));
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expect(localStorage._location).toBe(localStoragePath);
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});
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test('#sendMessage should send a text message', () => {
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const bot = new _bot.default();
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const bot = new _bot.default(botConfig);
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bot.start();
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(0, _waitForExpect.default)(() => {
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expect(_matrixJsSdk.mockStartClient).toHaveBeenCalled();
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@ -103,7 +131,7 @@ describe('OcrccBot', () => {
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});
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});
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test('#inviteUserToRoom should add member to room and retry on rate limit error', () => {
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const bot = new _bot.default();
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const bot = new _bot.default(botConfig);
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bot.start();
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(0, _waitForExpect.default)(() => {
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expect(_matrixJsSdk.mockStartClient).toHaveBeenCalled();
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@ -114,7 +142,7 @@ describe('OcrccBot', () => {
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});
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});
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test('#kickUserFromRoom should remove member from room and retry on rate limit error', () => {
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const bot = new _bot.default();
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const bot = new _bot.default(botConfig);
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bot.start();
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(0, _waitForExpect.default)(() => {
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expect(_matrixJsSdk.mockStartClient).toHaveBeenCalled();
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@ -125,7 +153,7 @@ describe('OcrccBot', () => {
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});
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});
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test('#inviteFacilitators should invite all members from Facilitator room', () => {
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const bot = new _bot.default();
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const bot = new _bot.default(botConfig);
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bot.start();
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(0, _waitForExpect.default)(() => {
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expect(_matrixJsSdk.mockStartClient).toHaveBeenCalled();
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@ -142,7 +170,7 @@ describe('OcrccBot', () => {
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});
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});
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test('#uninviteFacilitators should remove all members that have not accepted the invite', () => {
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const bot = new _bot.default();
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const bot = new _bot.default(botConfig);
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bot.start();
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(0, _waitForExpect.default)(() => {
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expect(_matrixJsSdk.mockStartClient).toHaveBeenCalled();
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@ -159,7 +187,7 @@ describe('OcrccBot', () => {
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});
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});
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test('#handleBotCrash should notify rooms', () => {
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const bot = new _bot.default();
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const bot = new _bot.default(botConfig);
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bot.start();
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(0, _waitForExpect.default)(() => {
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expect(_matrixJsSdk.mockStartClient).toHaveBeenCalled();
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@ -173,11 +201,9 @@ describe('OcrccBot', () => {
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});
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});
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test('#writeToTranscript should parse event and write to transcript file', () => {
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const bot = new _bot.default();
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const bot = new _bot.default(botConfig);
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bot.start();
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bot.activeChatrooms['test_room_id'] = {
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transcriptFile: '__mocks__/test_transcript.txt'
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};
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bot.localStorage.setItem(`test_room_id-transcript`, '__mocks__/test_transcript.txt');
|
||||
(0, _waitForExpect.default)(() => {
|
||||
expect(_matrixJsSdk.mockStartClient).toHaveBeenCalled();
|
||||
});
|
||||
@ -199,7 +225,7 @@ describe('OcrccBot', () => {
|
||||
});
|
||||
});
|
||||
test('#deleteOldDevices should delete old sessions', () => {
|
||||
const bot = new _bot.default();
|
||||
const bot = new _bot.default(botConfig);
|
||||
bot.start();
|
||||
(0, _waitForExpect.default)(() => {
|
||||
expect(_matrixJsSdk.mockStartClient).toHaveBeenCalled();
|
||||
@ -217,7 +243,7 @@ describe('OcrccBot', () => {
|
||||
}); // TODO test listeners for membership events and message events
|
||||
|
||||
test('#start should start bot and set up listeners', () => {
|
||||
const bot = new _bot.default();
|
||||
const bot = new _bot.default(botConfig);
|
||||
bot.start();
|
||||
(0, _waitForExpect.default)(() => {
|
||||
expect(_matrixJsSdk.mockLogin).toHaveBeenCalled();
|
||||
|
4
dist/index.js
vendored
4
dist/index.js
vendored
@ -18,9 +18,7 @@ const {
|
||||
BOT_USERID,
|
||||
BOT_PASSWORD,
|
||||
BOT_DISPLAY_NAME,
|
||||
FACILITATOR_GROUP_ID,
|
||||
FACILITATOR_ROOM_ID,
|
||||
CHAT_OFFLINE_MESSAGE,
|
||||
CAPTURE_TRANSCRIPTS
|
||||
} = process.env;
|
||||
const botConfig = {
|
||||
@ -33,9 +31,7 @@ const botConfig = {
|
||||
BOT_USERID,
|
||||
BOT_PASSWORD,
|
||||
BOT_DISPLAY_NAME,
|
||||
FACILITATOR_GROUP_ID,
|
||||
FACILITATOR_ROOM_ID,
|
||||
CHAT_OFFLINE_MESSAGE,
|
||||
CAPTURE_TRANSCRIPTS
|
||||
};
|
||||
const bot = new _bot.default(botConfig);
|
||||
|
29
src/bot.js
29
src/bot.js
@ -64,9 +64,9 @@ class OcrccBot {
|
||||
}
|
||||
|
||||
async sendMessage(roomId, content) {
|
||||
logger.log("info", `SENDING MESSAGE: ${content.body}`)
|
||||
try {
|
||||
await this.client.sendMessage(roomId, content)
|
||||
logger.log("info", `SENT MESSAGE: ${content.body}`)
|
||||
} catch(err) {
|
||||
switch (err["name"]) {
|
||||
case "UnknownDeviceError":
|
||||
@ -293,7 +293,7 @@ class OcrccBot {
|
||||
const file = fs.readFileSync(transcriptFile);
|
||||
const stats = fs.statSync(transcriptFile);
|
||||
|
||||
const url = await this.client.uploadContent(file, { rawResponse: false, type: 'text/plain' })
|
||||
const url = await this.client.uploadContent(file, { rawResponse: false, name: filename })
|
||||
logger.log('info', url)
|
||||
|
||||
const content = {
|
||||
@ -304,7 +304,8 @@ class OcrccBot {
|
||||
mimetype: 'text/plain'
|
||||
},
|
||||
url: url.content_uri,
|
||||
showToUser: senderId
|
||||
showToUser: senderId,
|
||||
mimetype: 'text/plain'
|
||||
};
|
||||
|
||||
this.sendMessage(roomId, content);
|
||||
@ -388,15 +389,19 @@ class OcrccBot {
|
||||
!this.joinedRooms.includes(member.roomId)
|
||||
) {
|
||||
try {
|
||||
const room = await this.client.joinRoom(member.roomId)
|
||||
logger.log("info", "AUTO JOINED ROOM => " + room.roomId)
|
||||
const currentDate = new Date()
|
||||
const chatDate = currentDate.toLocaleDateString()
|
||||
const chatTime = currentDate.toLocaleTimeString()
|
||||
const roomId = room.roomId.split(':')[0]
|
||||
const notification = `Incoming support chat at ${chatTime} (room ID: ${roomId})`
|
||||
this.sendTextMessage(this.config.FACILITATOR_ROOM_ID, notification);
|
||||
this.inviteFacilitators(room.roomId)
|
||||
const roomData = await this.client.getJoinedRooms()
|
||||
const joinedRooms = roomData["joined_rooms"]
|
||||
if (!joinedRooms.includes(member.roomId)) {
|
||||
const room = await this.client.joinRoom(member.roomId)
|
||||
logger.log("info", "AUTO JOINED ROOM => " + room.roomId)
|
||||
const currentDate = new Date()
|
||||
const chatDate = currentDate.toLocaleDateString()
|
||||
const chatTime = currentDate.toLocaleTimeString()
|
||||
const roomId = room.roomId.split(':')[0]
|
||||
const notification = `Incoming support chat at ${chatTime} (room ID: ${roomId})`
|
||||
this.sendTextMessage(this.config.FACILITATOR_ROOM_ID, notification);
|
||||
this.inviteFacilitators(room.roomId)
|
||||
}
|
||||
} catch(err) {
|
||||
logger.log("error", "ERROR JOINING ROOM => " + err)
|
||||
}
|
||||
|
@ -48,7 +48,6 @@ const {
|
||||
BOT_USERID,
|
||||
BOT_PASSWORD,
|
||||
BOT_DISPLAY_NAME,
|
||||
FACILITATOR_GROUP_ID,
|
||||
FACILITATOR_ROOM_ID,
|
||||
CHAT_OFFLINE_MESSAGE,
|
||||
CAPTURE_TRANSCRIPTS
|
||||
@ -64,7 +63,6 @@ const botConfig = {
|
||||
BOT_USERID,
|
||||
BOT_PASSWORD,
|
||||
BOT_DISPLAY_NAME,
|
||||
FACILITATOR_GROUP_ID,
|
||||
FACILITATOR_ROOM_ID,
|
||||
CHAT_OFFLINE_MESSAGE,
|
||||
CAPTURE_TRANSCRIPTS
|
||||
|
@ -11,7 +11,6 @@ const {
|
||||
BOT_USERID,
|
||||
BOT_PASSWORD,
|
||||
BOT_DISPLAY_NAME,
|
||||
FACILITATOR_GROUP_ID,
|
||||
FACILITATOR_ROOM_ID,
|
||||
CAPTURE_TRANSCRIPTS,
|
||||
} = process.env;
|
||||
@ -26,7 +25,6 @@ const botConfig = {
|
||||
BOT_USERID,
|
||||
BOT_PASSWORD,
|
||||
BOT_DISPLAY_NAME,
|
||||
FACILITATOR_GROUP_ID,
|
||||
FACILITATOR_ROOM_ID,
|
||||
CAPTURE_TRANSCRIPTS,
|
||||
}
|
||||
|
Loading…
Reference in New Issue
Block a user