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safesupport-bot
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fix duplicate notifications on support chat request; fix transcript attachment filename

This commit is contained in:
Sharon Kennedy 2020-06-19 12:57:23 -04:00
parent 5ac3b9d367
commit 391bd22121
7 changed files with 210 additions and 99 deletions
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1
.env.sample
View File

@ -3,6 +3,5 @@ BOT_DISPLAY_NAME=
BOT_USERNAME=
BOT_PASSWORD=
BOT_USERID=
FACILITATOR_GROUP_ID=
FACILITATOR_ROOM_ID=
CAPTURE_TRANSCRIPTS

213
dist/bot.js vendored
View File

@ -28,7 +28,6 @@ global.Olm = require("olm");
class OcrccBot {
constructor(botConfig) {
this.config = botConfig;
this.awaitingFacilitator = {};
this.client = matrix.createClient(this.config.MATRIX_SERVER_URL);
this.joinedRooms = [];
}
@ -54,11 +53,38 @@ class OcrccBot {
this.sendMessage(roomId, content);
}
async sendMessage(roomId, content) {
_logger.default.log("info", `SENDING MESSAGE: ${content.body}`);
async sendNotice(roomId, message) {
_logger.default.log("info", `SENDING *NOTICE*: ${message}`);
try {
await this.client.sendNotice(roomId, message);
} catch (err) {
switch (err["name"]) {
case "UnknownDeviceError":
Object.keys(err.devices).forEach(userId => {
Object.keys(err.devices[userId]).map(async deviceId => {
try {
await this.client.setDeviceVerified(userId, deviceId, true);
} catch (err) {
_logger.default.log("error", `ERROR VERIFYING DEVICE: ${err}`);
}
});
});
await this.sendNotice(roomId, message);
default:
_logger.default.log("error", `ERROR SENDING *NOTICE*: ${err}`);
break;
}
}
}
async sendMessage(roomId, content) {
try {
await this.client.sendMessage(roomId, content);
_logger.default.log("info", `SENT MESSAGE: ${content.body}`);
} catch (err) {
switch (err["name"]) {
case "UnknownDeviceError":
@ -101,25 +127,26 @@ class OcrccBot {
async inviteFacilitators(roomId) {
this.localStorage.setItem(`${roomId}-waiting`, 'true');
let chatOffline = true;
let invitations = [];
try {
const data = await this.client.getGroupUsers(this.config.FACILITATOR_GROUP_ID);
const members = data.chunk;
members.forEach(member => {
const memberId = member.user_id;
const roomMembers = await this.client.getJoinedRoomMembers(this.config.FACILITATOR_ROOM_ID);
const members = Object.keys(roomMembers["joined"]);
members.forEach(memberId => {
const user = this.client.getUser(memberId);
if (user && user.presence === "online" && memberId !== this.config.BOT_USERID) {
chatOffline = false;
if (user && user.presence !== "offline" && memberId !== this.config.BOT_USERID) {
invitations.push(memberId);
this.inviteUserToRoom(roomId, memberId);
}
});
if (chatOffline) {
if (invitations.length > 0) {
this.localStorage.setItem(`${roomId}-invitations`, invitations);
} else {
_logger.default.log('info', "NO FACILITATORS ONLINE");
this.sendTextMessage(roomId, this.config.CHAT_OFFLINE_MESSAGE);
this.sendNotice(roomId, "CHAT_OFFLINE");
}
} catch (err) {
this.handleBotCrash(roomId, err);
@ -132,12 +159,13 @@ class OcrccBot {
this.localStorage.removeItem(`${roomId}-waiting`);
try {
const groupUsers = await this.client.getGroupUsers(this.config.FACILITATOR_GROUP_ID);
const roomMembers = await this.client.getJoinedRoomMembers(roomId);
const membersIds = Object.keys(roomMembers["joined"]);
const facilitatorsIds = groupUsers.chunk.map(f => f.user_id);
const facilitatorsRoomMembers = await this.client.getJoinedRoomMembers(this.config.FACILITATOR_ROOM_ID);
const supportRoomMembers = await this.client.getJoinedRoomMembers(roomId);
const roomMembersIds = Object.keys(supportRoomMembers["joined"]);
const facilitatorsIds = Object.keys(facilitatorsRoomMembers["joined"]);
if (!roomMembersIds || !facilitatorsIds) return;
facilitatorsIds.forEach(f => {
if (!membersIds.includes(f)) {
if (!roomMembersIds.includes(f)) {
this.kickUserFromRoom(roomId, f);
}
});
@ -212,6 +240,10 @@ class OcrccBot {
this.sendTranscript(senderId, roomId);
break;
case "delete transcript":
this.deleteTranscript(senderId, roomId);
break;
case "hi":
const responses = ["Hi!", "Hello", "Hey :)", "Hi there", "Bleep bloop"];
const message = responses[Math.floor(Math.random() * responses.length)];
@ -258,16 +290,25 @@ class OcrccBot {
}
const filename = path.basename(transcriptFile) || "Transcript";
const stream = fs.createReadStream(transcriptFile);
const contentUrl = await this.client.uploadContent({
stream: stream,
const file = fs.readFileSync(transcriptFile);
const stats = fs.statSync(transcriptFile);
const url = await this.client.uploadContent(file, {
rawResponse: false,
name: filename
});
_logger.default.log('info', url);
const content = {
msgtype: "m.file",
body: filename,
url: JSON.parse(contentUrl).content_uri,
showToUser: senderId
info: {
size: stats.size,
mimetype: 'text/plain'
},
url: url.content_uri,
showToUser: senderId,
mimetype: 'text/plain'
};
this.sendMessage(roomId, content);
} catch (err) {
@ -277,6 +318,30 @@ class OcrccBot {
}
}
deleteTranscript(senderId, roomId) {
const transcriptFile = this.localStorage.getItem(`${roomId}-transcript`);
if (!transcriptFile) {
return this.sendTextMessage(roomId, "There is no transcript for this chat.", senderId);
}
fs.unlink(transcriptFile, err => {
if (err) {
_logger.default.log('error', "UNABLE TO DELETE TRANSCRIPT FILE => " + transcriptFile);
_logger.default.log('error', err);
return this.sendTextMessage(roomId, `There was an error deleting the transcript: ${err}`, senderId);
}
this.localStorage.removeItem(`${roomId}-transcript`);
_logger.default.log('info', "DELETED TRANSCRIPT FILE => " + transcriptFile);
this.sendTextMessage(roomId, `The transcript file has been deleted.`, senderId);
});
}
async deleteOldDevices() {
const currentDeviceId = this.client.getDeviceId();
const deviceData = await this.client.getDevices();
@ -316,53 +381,76 @@ class OcrccBot {
this.client.on("RoomMember.membership", async (event, member) => {
if (member.membership === "invite" && member.userId === this.config.BOT_USERID && !this.joinedRooms.includes(member.roomId)) {
try {
const room = await this.client.joinRoom(member.roomId);
const roomData = await this.client.getJoinedRooms();
const joinedRooms = roomData["joined_rooms"];
_logger.default.log("info", "AUTO JOINED ROOM => " + room.roomId);
if (!joinedRooms.includes(member.roomId)) {
const room = await this.client.joinRoom(member.roomId);
this.sendTextMessage(this.config.FACILITATOR_ROOM_ID, `A support seeker requested a chat (Room ID: ${room.roomId})`);
this.inviteFacilitators(room.roomId);
_logger.default.log("info", "AUTO JOINED ROOM => " + room.roomId);
const currentDate = new Date();
const chatDate = currentDate.toLocaleDateString();
const chatTime = currentDate.toLocaleTimeString();
const roomId = room.roomId.split(':')[0];
const notification = `Incoming support chat at ${chatTime} (room ID: ${roomId})`;
this.sendTextMessage(this.config.FACILITATOR_ROOM_ID, notification);
this.inviteFacilitators(room.roomId);
}
} catch (err) {
_logger.default.log("error", "ERROR JOINING ROOM => " + err);
}
} // When a facilitator joins a support session, make them a moderator
// revoke the other invitations
}
if (member.membership === "join" && member.userId !== this.config.BOT_USERID && this.localStorage.getItem(`${member.roomId}-waiting`)) {
this.localStorage.setItem(`${member.roomId}-facilitator`, member.userId);
const event = {
getType: () => {
return "m.room.power_levels";
},
getContent: () => {
return {
users: {
[this.config.BOT_USERID]: 100,
[member.userId]: 50
}
};
}
};
this.client.setPowerLevel(member.roomId, member.userId, 50, event);
this.sendTextMessage(member.roomId, `${member.name} has joined the chat.`);
this.sendTextMessage(this.config.FACILITATOR_ROOM_ID, `${member.name} joined the chat (Room ID: ${member.roomId})`);
this.uninviteFacilitators(member.roomId);
// make sure it's a facilitator joining
const roomMembers = await this.client.getJoinedRoomMembers(this.config.FACILITATOR_ROOM_ID);
const members = Object.keys(roomMembers["joined"]);
const isFacilitator = members.includes(member.userId);
if (this.config.CAPTURE_TRANSCRIPTS) {
const currentDate = new Date();
const dateOpts = {
year: "numeric",
month: "short",
day: "numeric"
if (isFacilitator) {
// made facilitator a moderator in the room
this.localStorage.setItem(`${member.roomId}-facilitator`, member.userId);
const event = {
getType: () => {
return "m.room.power_levels";
},
getContent: () => {
return {
users: {
[this.config.BOT_USERID]: 100,
[member.userId]: 50
}
};
}
};
const chatDate = currentDate.toLocaleDateString("en-GB", dateOpts);
const chatTime = currentDate.toLocaleTimeString("en-GB", {
timeZone: "America/New_York"
});
const filename = `${chatDate} - ${chatTime} - ${member.roomId}.txt`;
const filepath = path.resolve(path.join("transcripts", filename));
this.localStorage.setItem(`${member.roomId}-transcript`, filepath);
this.client.setPowerLevel(member.roomId, member.userId, 50, event); // send notification to Support Chat Notifications room
const currentDate = new Date();
const chatTime = currentDate.toLocaleTimeString();
const roomId = member.roomId.split(':')[0];
const notification = `${member.name} joined the chat at ${chatTime} (room ID: ${roomId})`;
this.sendTextMessage(this.config.FACILITATOR_ROOM_ID, notification); // send notification to chat room
this.sendTextMessage(member.roomId, `${member.name} has joined the chat.`); // revoke the other invitations
this.uninviteFacilitators(member.roomId); // set transcript file
if (this.config.CAPTURE_TRANSCRIPTS) {
const currentDate = new Date();
const dateOpts = {
year: "numeric",
month: "short",
day: "numeric"
};
const chatDate = currentDate.toLocaleDateString("en-GB", dateOpts);
const chatTime = currentDate.toLocaleTimeString("en-GB", {
timeZone: "America/New_York"
});
const filename = `${chatDate} - ${chatTime} - ${member.roomId}.txt`;
const filepath = path.resolve(path.join("transcripts", filename));
this.localStorage.setItem(`${member.roomId}-transcript`, filepath);
}
}
}
@ -379,12 +467,13 @@ class OcrccBot {
const memberCount = room.getJoinedMemberCount();
if (memberCount === 1) {
// just the bot
// just the bot left
_logger.default.log("info", `LEAVING EMPTY ROOM ==> ${member.roomId}`);
this.client.leave(member.roomId);
this.deleteTranscript(member.userId, member.roomId);
this.localStorage.removeItem(`${member.roomId}-facilitator`);
this.localStorage.removeItem(`${member.roomId}-transcript`);
this.client.leave(member.roomId);
}
}
});

58
dist/bot.test.js vendored
View File

@ -18,6 +18,36 @@ var _bot = _interopRequireDefault(require("./bot"));
require('dotenv').config();
const ENCRYPTION_CONFIG = {
algorithm: "m.megolm.v1.aes-sha2"
};
const KICK_REASON = "A facilitator has already joined this chat.";
const BOT_ERROR_MESSAGE = "Something went wrong on our end, please restart the chat and try again.";
const MAX_RETRIES = 3;
const {
MATRIX_SERVER_URL,
BOT_USERNAME,
BOT_USERID,
BOT_PASSWORD,
BOT_DISPLAY_NAME,
FACILITATOR_ROOM_ID,
CHAT_OFFLINE_MESSAGE,
CAPTURE_TRANSCRIPTS
} = process.env;
const botConfig = {
ENCRYPTION_CONFIG,
KICK_REASON,
BOT_ERROR_MESSAGE,
MAX_RETRIES,
MATRIX_SERVER_URL,
BOT_USERNAME,
BOT_USERID,
BOT_PASSWORD,
BOT_DISPLAY_NAME,
FACILITATOR_ROOM_ID,
CHAT_OFFLINE_MESSAGE,
CAPTURE_TRANSCRIPTS
};
const mockAppendFileSync = jest.fn();
fs.appendFileSync = mockAppendFileSync;
describe('OcrccBot', () => {
@ -75,19 +105,17 @@ describe('OcrccBot', () => {
_matrixJsSdk.mockGetGroupUsers.mockClear();
});
test('constructor should inititialize class variables', () => {
const bot = new _bot.default();
const bot = new _bot.default(botConfig);
expect(bot.joinedRooms).toEqual([]);
expect(bot.awaitingFacilitator).toEqual({});
expect(bot.activeChatrooms).toEqual({});
});
test('#createLocalStorage should have correct storage location', () => {
const bot = new _bot.default();
const bot = new _bot.default(botConfig);
const localStorage = bot.createLocalStorage();
const localStoragePath = path.resolve(path.join(os.homedir(), ".local-storage", `matrix-chatbot-${process.env.BOT_USERNAME}`));
expect(localStorage._location).toBe(localStoragePath);
});
test('#sendMessage should send a text message', () => {
const bot = new _bot.default();
const bot = new _bot.default(botConfig);
bot.start();
(0, _waitForExpect.default)(() => {
expect(_matrixJsSdk.mockStartClient).toHaveBeenCalled();
@ -103,7 +131,7 @@ describe('OcrccBot', () => {
});
});
test('#inviteUserToRoom should add member to room and retry on rate limit error', () => {
const bot = new _bot.default();
const bot = new _bot.default(botConfig);
bot.start();
(0, _waitForExpect.default)(() => {
expect(_matrixJsSdk.mockStartClient).toHaveBeenCalled();
@ -114,7 +142,7 @@ describe('OcrccBot', () => {
});
});
test('#kickUserFromRoom should remove member from room and retry on rate limit error', () => {
const bot = new _bot.default();
const bot = new _bot.default(botConfig);
bot.start();
(0, _waitForExpect.default)(() => {
expect(_matrixJsSdk.mockStartClient).toHaveBeenCalled();
@ -125,7 +153,7 @@ describe('OcrccBot', () => {
});
});
test('#inviteFacilitators should invite all members from Facilitator room', () => {
const bot = new _bot.default();
const bot = new _bot.default(botConfig);
bot.start();
(0, _waitForExpect.default)(() => {
expect(_matrixJsSdk.mockStartClient).toHaveBeenCalled();
@ -142,7 +170,7 @@ describe('OcrccBot', () => {
});
});
test('#uninviteFacilitators should remove all members that have not accepted the invite', () => {
const bot = new _bot.default();
const bot = new _bot.default(botConfig);
bot.start();
(0, _waitForExpect.default)(() => {
expect(_matrixJsSdk.mockStartClient).toHaveBeenCalled();
@ -159,7 +187,7 @@ describe('OcrccBot', () => {
});
});
test('#handleBotCrash should notify rooms', () => {
const bot = new _bot.default();
const bot = new _bot.default(botConfig);
bot.start();
(0, _waitForExpect.default)(() => {
expect(_matrixJsSdk.mockStartClient).toHaveBeenCalled();
@ -173,11 +201,9 @@ describe('OcrccBot', () => {
});
});
test('#writeToTranscript should parse event and write to transcript file', () => {
const bot = new _bot.default();
const bot = new _bot.default(botConfig);
bot.start();
bot.activeChatrooms['test_room_id'] = {
transcriptFile: '__mocks__/test_transcript.txt'
};
bot.localStorage.setItem(`test_room_id-transcript`, '__mocks__/test_transcript.txt');
(0, _waitForExpect.default)(() => {
expect(_matrixJsSdk.mockStartClient).toHaveBeenCalled();
});
@ -199,7 +225,7 @@ describe('OcrccBot', () => {
});
});
test('#deleteOldDevices should delete old sessions', () => {
const bot = new _bot.default();
const bot = new _bot.default(botConfig);
bot.start();
(0, _waitForExpect.default)(() => {
expect(_matrixJsSdk.mockStartClient).toHaveBeenCalled();
@ -217,7 +243,7 @@ describe('OcrccBot', () => {
}); // TODO test listeners for membership events and message events
test('#start should start bot and set up listeners', () => {
const bot = new _bot.default();
const bot = new _bot.default(botConfig);
bot.start();
(0, _waitForExpect.default)(() => {
expect(_matrixJsSdk.mockLogin).toHaveBeenCalled();

4
dist/index.js vendored
View File

@ -18,9 +18,7 @@ const {
BOT_USERID,
BOT_PASSWORD,
BOT_DISPLAY_NAME,
FACILITATOR_GROUP_ID,
FACILITATOR_ROOM_ID,
CHAT_OFFLINE_MESSAGE,
CAPTURE_TRANSCRIPTS
} = process.env;
const botConfig = {
@ -33,9 +31,7 @@ const botConfig = {
BOT_USERID,
BOT_PASSWORD,
BOT_DISPLAY_NAME,
FACILITATOR_GROUP_ID,
FACILITATOR_ROOM_ID,
CHAT_OFFLINE_MESSAGE,
CAPTURE_TRANSCRIPTS
};
const bot = new _bot.default(botConfig);

29
src/bot.js
View File

@ -64,9 +64,9 @@ class OcrccBot {
}
async sendMessage(roomId, content) {
logger.log("info", `SENDING MESSAGE: ${content.body}`)
try {
await this.client.sendMessage(roomId, content)
logger.log("info", `SENT MESSAGE: ${content.body}`)
} catch(err) {
switch (err["name"]) {
case "UnknownDeviceError":
@ -293,7 +293,7 @@ class OcrccBot {
const file = fs.readFileSync(transcriptFile);
const stats = fs.statSync(transcriptFile);
const url = await this.client.uploadContent(file, { rawResponse: false, type: 'text/plain' })
const url = await this.client.uploadContent(file, { rawResponse: false, name: filename })
logger.log('info', url)
const content = {
@ -304,7 +304,8 @@ class OcrccBot {
mimetype: 'text/plain'
},
url: url.content_uri,
showToUser: senderId
showToUser: senderId,
mimetype: 'text/plain'
};
this.sendMessage(roomId, content);
@ -388,15 +389,19 @@ class OcrccBot {
!this.joinedRooms.includes(member.roomId)
) {
try {
const room = await this.client.joinRoom(member.roomId)
logger.log("info", "AUTO JOINED ROOM => " + room.roomId)
const currentDate = new Date()
const chatDate = currentDate.toLocaleDateString()
const chatTime = currentDate.toLocaleTimeString()
const roomId = room.roomId.split(':')[0]
const notification = `Incoming support chat at ${chatTime} (room ID: ${roomId})`
this.sendTextMessage(this.config.FACILITATOR_ROOM_ID, notification);
this.inviteFacilitators(room.roomId)
const roomData = await this.client.getJoinedRooms()
const joinedRooms = roomData["joined_rooms"]
if (!joinedRooms.includes(member.roomId)) {
const room = await this.client.joinRoom(member.roomId)
logger.log("info", "AUTO JOINED ROOM => " + room.roomId)
const currentDate = new Date()
const chatDate = currentDate.toLocaleDateString()
const chatTime = currentDate.toLocaleTimeString()
const roomId = room.roomId.split(':')[0]
const notification = `Incoming support chat at ${chatTime} (room ID: ${roomId})`
this.sendTextMessage(this.config.FACILITATOR_ROOM_ID, notification);
this.inviteFacilitators(room.roomId)
}
} catch(err) {
logger.log("error", "ERROR JOINING ROOM => " + err)
}

2
src/bot.test.js
View File

@ -48,7 +48,6 @@ const {
BOT_USERID,
BOT_PASSWORD,
BOT_DISPLAY_NAME,
FACILITATOR_GROUP_ID,
FACILITATOR_ROOM_ID,
CHAT_OFFLINE_MESSAGE,
CAPTURE_TRANSCRIPTS
@ -64,7 +63,6 @@ const botConfig = {
BOT_USERID,
BOT_PASSWORD,
BOT_DISPLAY_NAME,
FACILITATOR_GROUP_ID,
FACILITATOR_ROOM_ID,
CHAT_OFFLINE_MESSAGE,
CAPTURE_TRANSCRIPTS

2
src/index.js
View File

@ -11,7 +11,6 @@ const {
BOT_USERID,
BOT_PASSWORD,
BOT_DISPLAY_NAME,
FACILITATOR_GROUP_ID,
FACILITATOR_ROOM_ID,
CAPTURE_TRANSCRIPTS,
} = process.env;
@ -26,7 +25,6 @@ const botConfig = {
BOT_USERID,
BOT_PASSWORD,
BOT_DISPLAY_NAME,
FACILITATOR_GROUP_ID,
FACILITATOR_ROOM_ID,
CAPTURE_TRANSCRIPTS,
}