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id: "workstation" name: "Collect Workstation Details"cron: "0 0 0 15 4 *"

Resolve this ticket by executing the following steps:

  • Send the communications below
  • For any email replies, attach content to this ticket
  • Validate responses are received from each
To: Desktop support
Subject: Annual workstation inventory

Please attach the current workstation inventory to the following ticket: [REPLACE WITH URL TO THIS TICKET]

The workstation inventory shall include the following fields:
    * Serial number
    * Custodian
    * Full disk encryption status
    * Malware protection status

To: Outsourced Call Center IT
Subject: Annual workstation inventory

As part of our ongoing compliance efforts and per our services agreement, we require a current inventory of workstations in use in the service of our account.

Please respond to this message with the current inventory.

The workstation inventory shall include the following fields:
    * Serial number
    * Custodian
    * Full disk encryption status
    * Malware protection status