diff --git a/src/bot.js b/src/bot.js
index 0e7c317..529853f 100644
--- a/src/bot.js
+++ b/src/bot.js
@@ -106,7 +106,7 @@ class OcrccBot {
 
   async inviteFacilitators(roomId) {
     this.localStorage.setItem(`${roomId}-waiting`, 'true')
-    let chatOffline = true;
+    let invitations = []
 
     try {
       const roomMembers = await this.client.getJoinedRoomMembers(this.config.FACILITATOR_ROOM_ID)
@@ -116,15 +116,17 @@ class OcrccBot {
         const user = this.client.getUser(memberId);
         if (
           user &&
-          (user.presence === "online") &&
+          (user.presence !== "offline") &&
           memberId !== this.config.BOT_USERID
         ) {
-          chatOffline = false;
+          invitations.push(memberId)
           this.inviteUserToRoom(roomId, memberId);
         }
       });
 
-      if (chatOffline) {
+      if (invitations.length > 0) {
+        this.localStorage.setItem(`${roomId}-invitations`, invitations)
+      } else {
         logger.log('info', "NO FACILITATORS ONLINE")
         this.sendNotice(roomId, "CHAT_OFFLINE")
       }
@@ -388,61 +390,78 @@ class OcrccBot {
         try {
           const room = await this.client.joinRoom(member.roomId)
           logger.log("info", "AUTO JOINED ROOM => " + room.roomId)
-          this.sendTextMessage(
-            this.config.FACILITATOR_ROOM_ID,
-            `A support seeker requested a chat (Room ID: ${room.roomId})`
-          );
+          const currentDate = new Date()
+          const chatDate = currentDate.toLocaleDateString()
+          const chatTime = currentDate.toLocaleTimeString()
+          const roomId = room.roomId.split(':')[0]
+          const notification = `Incoming support chat at ${chatTime} (room ID: ${roomId})`
+          this.sendTextMessage(this.config.FACILITATOR_ROOM_ID, notification);
           this.inviteFacilitators(room.roomId)
         } catch(err) {
           logger.log("error", "ERROR JOINING ROOM => " + err)
         }
       }
 
-      // When a facilitator joins a support session, make them a moderator
-      // revoke the other invitations
       if (
         member.membership === "join" &&
         member.userId !== this.config.BOT_USERID &&
         this.localStorage.getItem(`${member.roomId}-waiting`)
       ) {
-        this.localStorage.setItem(`${member.roomId}-facilitator`, member.userId)
-        const event = {
-          getType: () => {
-            return "m.room.power_levels";
-          },
-          getContent: () => {
-            return {
-              users: {
-                [this.config.BOT_USERID]: 100,
-                [member.userId]: 50
-              }
-            };
-          }
-        };
-        this.client.setPowerLevel(member.roomId, member.userId, 50, event);
-        this.sendTextMessage(
-          member.roomId,
-          `${member.name} has joined the chat.`
-        );
-        this.sendTextMessage(
-          this.config.FACILITATOR_ROOM_ID,
-          `${member.name} joined the chat (Room ID: ${member.roomId})`
-        );
-        this.uninviteFacilitators(member.roomId);
-        if (this.config.CAPTURE_TRANSCRIPTS) {
-          const currentDate = new Date();
-          const dateOpts = {
-            year: "numeric",
-            month: "short",
-            day: "numeric"
+        // make sure it's a facilitator joining
+        const roomMembers = await this.client.getJoinedRoomMembers(this.config.FACILITATOR_ROOM_ID)
+        const members = Object.keys(roomMembers["joined"]);
+        const isFacilitator = members.includes(member.userId)
+
+        if (isFacilitator) {
+          // made facilitator a moderator in the room
+          this.localStorage.setItem(`${member.roomId}-facilitator`, member.userId)
+          const event = {
+            getType: () => {
+              return "m.room.power_levels";
+            },
+            getContent: () => {
+              return {
+                users: {
+                  [this.config.BOT_USERID]: 100,
+                  [member.userId]: 50
+                }
+              };
+            }
           };
-          const chatDate = currentDate.toLocaleDateString("en-GB", dateOpts);
-          const chatTime = currentDate.toLocaleTimeString("en-GB", {
-            timeZone: "America/New_York"
-          });
-          const filename = `${chatDate} - ${chatTime} - ${member.roomId}.txt`;
-          const filepath = path.resolve(path.join("transcripts", filename));
-          this.localStorage.setItem(`${member.roomId}-transcript`, filepath)
+          this.client.setPowerLevel(member.roomId, member.userId, 50, event);
+
+          // send notification to Support Chat Notifications room
+          const currentDate = new Date()
+          const chatTime = currentDate.toLocaleTimeString()
+          const roomId = member.roomId.split(':')[0]
+          const notification = `${member.name} joined the chat at ${chatTime} (room ID: ${roomId})`
+          this.sendTextMessage(this.config.FACILITATOR_ROOM_ID, notification);
+
+          // send notification to chat room
+          this.sendTextMessage(
+            member.roomId,
+            `${member.name} has joined the chat.`
+          );
+
+          // revoke the other invitations
+          this.uninviteFacilitators(member.roomId);
+
+          // set transcript file
+          if (this.config.CAPTURE_TRANSCRIPTS) {
+            const currentDate = new Date();
+            const dateOpts = {
+              year: "numeric",
+              month: "short",
+              day: "numeric"
+            };
+            const chatDate = currentDate.toLocaleDateString("en-GB", dateOpts);
+            const chatTime = currentDate.toLocaleTimeString("en-GB", {
+              timeZone: "America/New_York"
+            });
+            const filename = `${chatDate} - ${chatTime} - ${member.roomId}.txt`;
+            const filepath = path.resolve(path.join("transcripts", filename));
+            this.localStorage.setItem(`${member.roomId}-transcript`, filepath)
+          }
         }
       }
 
@@ -472,7 +491,7 @@ class OcrccBot {
           this.client.leave(member.roomId)
         }
       }
-    });
+    })
   }
 
   async setMessageListeners() {