pull in user settings, fix race conditions on facilitator invitation, add more logging and notifications.

README.md

@@ -2,18 +2,9 @@
 
 A simple Matrix bot that handles inviting, uninviting, and notifying Riot users on the recieving end of the [Safe Support chatbox](https://github.com/nomadic-labs/safesupport-chatbox).
 
-The bot can be configured with an `.env` file with the following variables:
+The bot configuration file is `config.json`. It can also pull in user-set configurations from the Safe Support Chat Admin app. To do so, run the command `yarn setup` before starting the bot.
+
 
-```
-MATRIX_SERVER_URL=
-BOT_DISPLAY_NAME=
-BOT_USERNAME=
-BOT_PASSWORD=
-BOT_USERID=
-FACILITATOR_ROOM_ID=
-CHAT_OFFLINE_MESSAGE=
-CAPTURE_TRANSCRIPTS=
-```
 ## What does the bot do?
 * The bot receives an invitation to every chatroom created by the embedded chatbox, and automatically accepts
 * Upon joining a new room, the bot invites all of the members of the Facilitators community
@@ -48,9 +39,14 @@ cd safesupport-bot
 yarn
 ```
 
-Copy the sample `.env` file and add in your own variables
+Copy the sample config file and add in the missing values.
 ```
-cp .env.sample .env
+cp sample.config.json config.json
+```
+
+Pull in the user-defined settings (if there are any).
+```
+yarn setup
 ```
 
 Start the local server

sample.config.json

@@ -0,0 +1,19 @@
+{
+  "matrixServerUrl": "",
+  "settingsEndpoint": "",
+  "facilitatorRoomId": "",
+  "encryptionConfig": {
+    "algorithm": "m.megolm.v1.aes-sha2"
+  },
+  "kickReason": "A facilitator has already joined this chat.",
+  "botErrorMessage": "Something went wrong on our end, please restart the chat and try again.",
+  "botUserId": "",
+  "botUsername": "",
+  "botPassword": "",
+  "botDisplayName": "Help Bot",
+  "captureTranscripts": true,
+  "chatNotAvailableMessage": "The support chat is not available right now.",
+  "chatInactiveMessage": "This chat has been closed due to inactivity.",
+  "maxWaitTime": 180,
+  "maxInactiveTime": 3600
+}

src/bot.js

@@ -90,14 +90,6 @@ class OcrccBot {
     }
   }
 
-  inviteUserToRoom(roomId, member) {
-    try {
-      this.client.invite(roomId, member)
-    } catch(err) {
-      this.handleBotCrash(roomId, err);
-    }
-  }
-
   kickUserFromRoom(roomId, member) {
     try {
       this.client.kick(roomId, member, this.config.kickReason)
@@ -114,9 +106,14 @@ class OcrccBot {
       (user.presence !== "offline") &&
       memberId !== this.config.botUserId
     ) {
-      invitations.push(memberId)
+      try {
-      this.inviteUserToRoom(roomId, memberId);
+        this.client.invite(roomId, memberId)
-      return memberId
+        logger.log("info", `CHAT INVITATION SENT TO ${memberId} FOR ROOM ${roomId}`)
+        return memberId
+      } catch(err) {
+        this.handleBotCrash(roomId, err);
+        return null
+      }
     } else {
       return null
     }
@@ -137,8 +134,15 @@ class OcrccBot {
       if (invitations.filter(i => i).length > 0) {
         this.localStorage.setItem(`${roomId}-invitations`, invitations)
       } else {
-        logger.log('info', "NO FACILITATORS ONLINE")
         this.sendBotSignal(roomId, BOT_SIGNAL_CHAT_OFFLINE)
+
+        // send notification to Support Chat Notifications room
+        const currentDate = new Date()
+        const closedTime = currentDate.toLocaleTimeString()
+        const roomRef = roomId.split(':')[0]
+        const notification = `No facilitators were online, chat closed at ${closedTime} (room ID: ${roomRef})`
+        logger.log('info', `NO FACILITATORS ONLINE, CHAT CLOSED AT ${closedTime} (room ID: ${roomRef})`)
+        this.sendTextMessage(this.config.facilitatorRoomId, notification);
       }
 
     } catch(err) {
@@ -174,6 +178,7 @@ class OcrccBot {
   handleBotCrash(roomId, error) {
     if (roomId) {
       this.sendTextMessage(roomId, this.config.botErrorMessage);
+      this.sendBotSignal(roomId, BOT_SIGNAL_END_CHAT)
     }
 
     this.sendTextMessage(
@@ -539,32 +544,11 @@ class OcrccBot {
         member.membership === "leave" &&
         member.userId !== this.config.botUserId
       ) {
-        const room = this.client.getRoom(member.roomId)
-        if (!room) return;
-
-        const roomMembers = await room.getJoinedMembers() // array
-        const facilitatorRoomMembers = await this.client.getJoinedRoomMembers(this.config.facilitatorRoomId) // object
-        const isBotInRoom = Boolean(roomMembers.find(member => member.userId === this.config.botUserId))
-
-        // leave if there is nobody in the room
-        try {
-          const memberCount = roomMembers.length
-          if (memberCount === 1 && isBotInRoom) { // just the bot left
-            logger.log("info", `LEAVING EMPTY ROOM: ${member.roomId}`);
-            this.deleteTranscript(member.userId, member.roomId);
-            this.localStorage.removeItem(`${member.roomId}-facilitator`)
-            this.localStorage.removeItem(`${member.roomId}-transcript`)
-            this.localStorage.removeItem(`${member.roomId}-waiting`)
-            return await this.client.leave(member.roomId)
-          }
-        } catch(err) {
-          return logger.log("error", `ERROR LEAVING EMPTY ROOM ==> ${err}`);
-        }
 
         // notify room if the facilitator has left
         try {
           const facilitatorId = this.localStorage.getItem(`${member.roomId}-facilitator`)
-          if (isBotInRoom && member.userId === facilitatorId) {
+          if (member.userId === facilitatorId) {
             this.sendTextMessage(
               member.roomId,
               `${member.name} has left the chat.`
@@ -580,8 +564,29 @@ class OcrccBot {
           logger.log("error", `ERROR NOTIFYING THAT FACLITATOR HAS LEFT THE ROOM ==> ${err}`);
         }
 
+        const room = this.client.getRoom(member.roomId)
+        if (!room) return;
+        const roomMembers = await room.getJoinedMembers() // array
+
+        // leave if there is nobody in the room
+        try {
+          const memberCount = roomMembers.length
+          const isBotInRoom = Boolean(roomMembers.find(member => member.userId === this.config.botUserId))
+          if (memberCount === 1 && isBotInRoom) { // just the bot left
+            logger.log("info", `LEAVING EMPTY ROOM: ${member.roomId}`);
+            this.deleteTranscript(member.userId, member.roomId);
+            this.localStorage.removeItem(`${member.roomId}-facilitator`)
+            this.localStorage.removeItem(`${member.roomId}-transcript`)
+            this.localStorage.removeItem(`${member.roomId}-waiting`)
+            return await this.client.leave(member.roomId)
+          }
+        } catch(err) {
+          return logger.log("error", `ERROR LEAVING EMPTY ROOM ==> ${err}`);
+        }
+
         // send signal to close the chat if there are no facilitators in the room
         try {
+          const facilitatorRoomMembers = await this.client.getJoinedRoomMembers(this.config.facilitatorRoomId) // object
           const facilitators = facilitatorRoomMembers['joined']
           let facilitatorInRoom = false;
 
@@ -607,14 +612,21 @@ class OcrccBot {
     setTimeout(async() => {
       const stillWaiting = this.localStorage.getItem(`${roomId}-waiting`)
       if (stillWaiting) {
-        logger.log("info", `FACILITATOR DID NOT JOIN CHAT WITHIN TIME LIMIT, SENDING SIGNAL TO END CHAT`);
         await this.sendTextMessage(
           roomId,
           this.config.chatNotAvailableMessage
         );
         this.sendBotSignal(roomId, BOT_SIGNAL_END_CHAT)
+
+        // send notification to Support Chat Notifications room
+        const currentDate = new Date()
+        const closedTime = currentDate.toLocaleTimeString()
+        const roomRef = roomId.split(':')[0]
+        const notification = `No facilitators joined the chat within the maximum wait time, chat closed at ${closedTime} (room ID: ${roomRef})`;
+        this.sendTextMessage(this.config.facilitatorRoomId, notification);
+        logger.log("info", `NO FACILITATORS JOINED THE CHAT WITHIN THE MAXIMUM WAIT TIME, CHAT CLOSED AT ${closedTime} (room ID: ${roomRef})`);
       }
-    }, this.config.maxWaitTime)
+    }, this.config.maxWaitTime * 1000) // convert seconds to milliseconds
   }
 
   setInactivityTimeout(roomId) {
@@ -631,7 +643,7 @@ class OcrccBot {
         this.config.chatInactiveMessage
       );
       this.sendBotSignal(roomId, BOT_SIGNAL_END_CHAT)
-    }, this.config.maxInactiveTime)
+    }, this.config.maxInactiveTime * 1000) // convert seconds to milliseconds
 
     this.inactivityTimers[roomId] = newTimeout;
   }

src/setup.js

@@ -20,7 +20,7 @@ const getSettings = async () => {
     return Object.entries(fields).reduce(((settingsObj, [k,v]) => {
       const [scope, key] = k.split('_');
 
-      if (scope === 'platfrom') {
+      if (scope === 'platform') {
         settingsObj[key] = v;
       }