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Procedure examples

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Justin McCarthy 2018-05-18 12:20:53 -07:00
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3 changed files with 26 additions and 4 deletions
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8
example/procedures/offboarding.md
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@ -2,4 +2,10 @@ id: "offboard"
name: "Offboard User"
---
# Coming Soon
Resolve this ticket by executing the following steps:
- [ ] Immediately suspend user in SSO
- [ ] Append HR termination request e-mail to this ticket
- [ ] Look up manually-provisioned applications for this role or user
- [ ] Validate access revocation in each
- [ ] Append confirmation or revocation to this ticket

9
example/procedures/onboarding.md
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@ -2,4 +2,11 @@ id: "onboard"
name: "Onboard New User"
---
# Coming Soon
Resolve this ticket by executing the following steps:
- [ ] Append HR add request e-mail to this ticket
- [ ] Proactively validate role assignment with manager (see HR request e-mail)
- [ ] Add user to default group for the specified role
- [ ] Provision any manually-provisioned applications by role
- [ ] Append manual provisioning confirmation to this ticket
- [ ] Proactively confirm with new user that they can access all provisioned systems

13
example/procedures/patch.md
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@ -1,6 +1,15 @@
id: "patch"
name: "Apply OS patches"
cron: "0 0 1 * * *"
cron: "0 0 0 15 * *"
---
# Coming Soon
# OS Patch Procedure
Resolve this ticket by executing the following steps:
- [ ] Pull the latest scripts from the Ops repository
- [ ] Execute `ENV=staging patch-all.sh`
- [ ] Inspect output
- [ ] Errors? Investigate and resolve
- [ ] Execute `ENV=production patch-all.sh`
- [ ] Attach log output to this ticket